Patient Access Lead Rep - Missouri Baptist

Industrial Asset Management Council, Inc; Missouri; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Patient Access Rep Lead to join their dedicated team. This role involves overseeing the Point of Service Collections process, ensuring exceptional service delivery across multiple facilities. The ideal candidate will possess strong critical thinking and customer service skills, with a focus on mentoring staff and maintaining compliance with healthcare regulations. Join a leading healthcare organization that values employee well-being and offers comprehensive benefits from day one. This is a fantastic opportunity for those looking to make a positive impact in patient care and access.

Benefits

Comprehensive medical, dental, and vision insurance

Disability insurance paid for by employer

Pension Plan/403(b) Plan funded by employer

401(k) plan with employer match

Tuition Assistance

Paid Time Off

Adoption assistance

Qualifications

• 2-5 years of experience in Patient Access roles preferred.
• Must have a High School Diploma or GED; Associate's Degree is a plus.

Responsibilities

• Support Point of Service Collections across BJC hospitals.
• Mentor staff and adjust staffing based on volume expectations.
• Communicate professionally and provide excellent customer service.

Skills

Patient Access

Scheduling

Critical Thinking

Customer Service

Attention to Detail

Education

High School Diploma or GED

Associate's Degree

Tools

EPIC

Job description

Additional Information About the Role

Missouri Baptist is looking to hire a Patient Access Rep Lead for their mid day shift!

Additional Preferred Requirements

• M-F 1130-8:00 PM
• Rotating On Call Weeks
• $750 Sign on Bonus
• Daily Pay!
• Preferred experience - Patient Access Rep, scheduling, and EPIC

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations.

Role Purpose

This role has a variety of responsibilities including supporting all aspects of the Point of Service Collections process for all BJC hospitals, from individual estimate generation to educational support for Patient Access staff. The Patient Access Lead must possess exceptional attention to detail & critical thinking skills. The Patient Access Lead - HSO will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC.

Responsibilities

1. Communicates in a professional, positive and patient-focused manner whether in-person or by phone. Takes initiative to identify and report system related issues.
2. Proficient in registration, authorization securement and other pre-arrival workflows. Demonstrates ability to understand and comply with Medicare Secondary Payer, HIPAA privacy standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
3. Performs service recovery; support investigation and resolution of operational issues as required. Able to provide consistent, excellent customer service in a variety of situations.
4. Serves as a subject matter expert in all areas of patient access. Round various registration areas throughout their assigned HSO to observe registrars for mentoring opportunities.
5. Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns.
6. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. Equal Opportunity Employer