Patient Access Lead - Glendale, AZ

Optum; Glendale (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

A global healthcare organization is seeking a Patient Access Lead in Glendale, AZ, to oversee daily practice activities and ensure compliance with policies. As a key contact for patient inquiries, you'll lead operations, support staff training, and improve processes while contributing to health equity initiatives. Join a culture centered on inclusivity and career advancement.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Stock purchase options

401k contribution

Qualifications

• 2+ years of experience with analyzing and solving complex customer problems.
• 1+ years of Patient Access or Patient Registration experience.

Responsibilities

• Leads or coordinates shift operations.
• Monitors and reports compliance with policies.
• Explains Payment and Billing Assistance Program to patients.

Skills

Communication

Customer service

Problem-solving

Education

High School Diploma/GED

Tools

Microsoft Office

EPIC

Job description

1 week ago Be among the first 25 applicants

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Lead functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.

This position is full - time. Employees are required to work Thursday 12:00PM - 6:00PM & Friday - Sunday 6:00AM - 6:00PM. Our office is located at WESTGATE MEDICAL CENTER, 7300 N., 99TH AVE., GLENDALE, AZ.

Primary Responsibilities

• Leads or coordinates shift operations of assigned activities, resources, and staff
• Serves as a technical or functional resource and performs similar duties with staff
• Assigns, monitors, and reviews progress of work
• Monitors and reports compliance with policies and / or procedures
• Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance
• Identifies and corrects any errors found in the registration information
• Makes decisions on behalf of PAS management in their absence related to PAS policies and procedures
• Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations
• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
• Provides feedback to direct manager for implementation of process improvements, as evidenced by quality audits, trends and completed process improvement action items
• Works on Special Projects as needed
• Performs the duties of a Patient Access Specialist
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• 2+ years of experience with analyzing and solving complex customer problems
• 1+ years of Patient Access experience and / OR Patient Registration experience
• Ability to work Thursday 12:00PM - 6:00PM & Friday - Sunday 6:00AM - 6:00PM
  
  

Preferred Qualifications

• 1+ years of experience with prior authorizations
• 1+ years of team lead experience in patient access
• Experience with using Microsoft Office products
• Experience in insurance reimbursement and financial verification
• Experience with EPIC program
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments
  
  

Soft Skills

• Strong interpersonal, communication, and customer service skills
  
  

Physical And Work Environment

• Standing for long periods of time (10 - 12 hours) while using a workstation on wheels and phone / headset
• PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
  
  

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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