Patient Access Lead - ED Registration - FT (Days 7A-3:30P)

Jefferson Health; Abington (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Patient Access Lead to enhance patient experiences in their Emergency Department. This role involves ensuring accurate patient registration, verifying insurance details, and providing exceptional customer service. Candidates should possess strong communication skills and a keen attention to detail, with a background in healthcare preferred. Join a team committed to diversity and excellence, where your contributions will directly impact patient care and satisfaction.

Qualifications

• 3+ years of experience in a healthcare environment, preferably with ED registration.
• Proficiency with computers and healthcare EHR systems is essential.

Responsibilities

• Provide a positive patient experience during registration.
• Verify insurance coverage and gather necessary patient information.

Skills

Customer Service

Communication Skills

Attention to Detail

Insurance Verification

Healthcare EHR Systems

Education

High School Diploma or GED

Associate's Degree in Healthcare or Business

Tools

Microsoft Office

EPIC

Cerner

RTE

Phreesia

Job description

Patient Access Lead - ED Registration - FT (Days 7A-3:30P)

Join to apply for the Patient Access Lead - ED Registration - FT (Days 7A-3:30P) role at Jefferson Health.

Job Details

Schedule:

• WK1 – Sun, Mon, Tues, Thurs, Fri
• WK2 – Mon, Tues, Wed, Thurs, Sat

Start time: 7:00 AM - 3:30 PM

Responsibilities

• Provide a positive patient experience, demonstrating strong communication and customer service skills during registration.
• Accurately search and select the correct patient, gather complete demographic and insurance information, and identify uninsured patients for referral.
• Retrieve orders, confirm medical necessity, and answer phones for outpatient visits.
• Gather worker’s compensation or auto insurance details, collect patient liabilities, verify insurance, and confirm referrals and authorizations.
• Interact with co-workers, visitors, and staff in accordance with Jefferson's values.
• Request and scan photo ID and insurance cards, record accurate information, and complete necessary documentation.
• Use RTE, Phreesia, or payer websites to verify insurance coverage and benefits, ensuring proper referrals and authorizations.
• Adhere to departmental and institutional protocols, meet regulatory and compliance requirements, and achieve performance metrics.
• Communicate and collect out-of-pocket payments at the time of service.
• Rotate assignments across all points of service within Patient Access, including Outpatient Registration and Emergency Department.

Qualifications include proficiency with computers and Microsoft Office, familiarity with healthcare EHR systems (e.g., EPIC, Cerner), knowledge of medical terminology and insurance coverage, strong communication skills, and meticulous attention to detail.

Minimum Education and Experience:

• High School Diploma or GED required; associate's degree in healthcare or business preferred.
• At least 3 years of experience in a healthcare environment, with prior ED registration experience preferred. Current Jefferson Seamless Access Representatives with at least 1 year of experience are also eligible.

Work Shift: Day shift (United States)

Location: 1200 Old York Road, Abington, PA

Jefferson Health is committed to diversity and equal opportunity in employment.