Patient Access Intake Representative (Urgent Care)

Southcoast Health System; Taunton (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Earned Time Off

Job summary

Southcoast Health in Taunton, MA is seeking a Patient Access Intake Representative to support urgent care operations. The role focuses on collecting accurate patient data, validating information, and guiding patients through registration processes in a fast-paced health system environment.

The ideal candidate has strong communication skills, experience with medical software, and a healthcare background including payer interactions.

Qualifications

• High school diploma or equivalent required; Associates degree preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills including medical software.
• Proficiency with Word, Excel, and other software programs.
• Over three years healthcare experience including working with third-party payers.
• Complete biomedical waste training within 90 days of hire.
• Must be vaccinated against flu and COVID-19 or approved exemption with signed statement.

Responsibilities

• Facilitate patient access across the organization.
• Obtain accurate patient information to ensure safety and proper reimbursement.
• Determine and actively collect patient liabilities.
• Sign biomedical waste manifest when vendor picks up waste.
• Work weekends and holidays; stay late if patients check in near closing time.

Skills

Communication skills

Medical software proficiency

Word/Excel proficiency

Payer experience

Education

Associates degree preferred

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Patient Access Intake Representative

Hours: 40hrs

Shift: Day/Evening shift, Monday - Friday 8:00am - 8:30pm, Saturday - Sunday 9:00am - 5:30pm with weekend and holiday rotation

Location: Urgent Care - Taunton, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Manager, Urgent Care. Perform a wide variety of duties to facilitate patient access throughout the organization. Ensure patient compliance with applicable SPG policy and obtains accurate patient information to insure patient safety and optimal reimbursement to the organization in accordance with various external regulations. Determine and actively collect patient liabilities. Sign Biomedical waste manifest receipt when vendor picks up waste. Required to work weekends and Holidays. Expected to stay later than scheduled if a patient checks in close to closing time.

• Equal to completion of four years of high school plus additional courses or training required; Associates Degree preferred.

• Demonstrate very good communication & interpersonal skills.

• Strong computer skills including medical based programs.

• Proficiency with Word, Excel, and other software programs preferred.

• Over three years related health care experience including working with third party payers preferred.

• Complete state approved biomedical waste training required to sign waste manifest documents within 90 days of hire.

• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.