Patient Access Implementation and Optimization Specialist (Fully Remote)

Intuitive Health; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Intuitive Health seeks an execution-focused leader to drive patient access operations across new and existing sites. The role emphasizes on-site implementation training, new facility openings, and stabilization after go-lives.

You will analyze access metrics, identify risks, develop action plans, and report performance to senior leadership while coordinating with multi-state teams. This remote position requires travel ~30% and may involve exposure to contagious illnesses during go-lives.

Qualifications

• 3+ years of patient access experience in an emergency department.
• Experience with electronic medical records (Epic preferred).
• Strong presentation, communication, and workflow compliance skills.
• Remote role with ~30% multi-state travel.
• Onsite support during go-live periods with exposure to contagious illnesses.

Responsibilities

• Lead on-site implementation training for new facilities.
• Oversee new facility openings and post-go-live stabilization.
• Analyze patient access metrics and report outcomes to leadership.

Skills

EMR experience

Epic experience

Presentation skills

Communication skills

Workflow optimization

Tools

Epic EMR

Job description

• Execution-focused leader supporting patient access operations across new and existing sites.
• Reports to the Director of Patient Access Optimization and Implementation and supports enterprise-wide improvement.

Key Responsibilities:

• Lead on-site implementation training, new facility openings, and post-go-live stabilization.
• Conduct structured operational reviews, develop action plans, and track progress through resolution.
• Analyze patient access metrics, identify risks, and deliver performance summaries to leadership.

Qualifications:

• Minimum 3 years of patient access experience in an emergency department required.
• Experience with electronic medical records required; Epic preferred.
• Strong presentation, communication, and workflow compliance skills.
• Remote role with approximately 30% multi-state travel.
• Onsite support may be required during go-live periods and may involve exposure to contagious illnesses.

Intuitive Health

Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for ambulatory care. Serving more than 1 million patients annually, the company partners with leading health systems to operate retail facilities that integrate urgent care and emergency services under one roof.