Patient Access & Front Desk Specialist

Overlake Hospital Medical Center; Redmond (WA); On-site; USD 30,610 - 45,915; Full time

Benefits offered by this job

Medical insurance premiums as low as $0

Tuition reimbursement up to $10,000 per year

Generous retirement plan

Employee Assistance Program

Caregiver support program for childcare and eldercare

Free parking

Job summary

Overlake Hospital Medical Center in Redmond is seeking a full-time Patient Services Representative for the Urgent Care department. The role involves greeting patients, managing the front-office check-in process, and coordinating communications between staff and patients.

The ideal candidate will have a high school diploma and experience in a medical facility, demonstrating excellent customer service skills and proficiency in handling stressful situations. This position offers a comprehensive benefits package, including medical coverage and tuition reimbursement.

Qualifications

• Minimum 1 year of administrative experience in a medical facility preferred.
• Preferred experience in physician office, hospital, or other frontline customer contact.
• Must provide proof of full COVID-19 immunization.

Responsibilities

• Greet patients and manage front-office check-in process.
• Coordinate communications among staff, patients, and providers.
• Collect patient records and ensure distribution to appropriate staff.

Skills

Exceptional customer service

Strong communication skills

Ability to multi-task

Organizational skills

Detail oriented

Proficient computer keyboard skills

Education

High school diploma or GED

Tools

Epic

Job description

Overlake Hospital Medical Center in Redmond is seeking a full-time Patient Services Representative for the Urgent Care department. The role involves greeting patients, managing the front-office check-in process, and coordinating communications between staff and patients.

The ideal candidate will have a high school diploma and experience in a medical facility, demonstrating excellent customer service skills and proficiency in handling stressful situations. This position offers a comprehensive benefits package, including medical coverage and tuition reimbursement.