Patient Access & Front Desk Specialist

Rheumatology Alliance LLC; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Rheumatology Alliance LLC in Arlington, TX is seeking a friendly Medical Assistant to handle front-desk duties and support clinical staff. You will greet patients, verify insurance, collect information, and prepare intake forms and patient materials.

The ideal candidate has experience with medical offices, insurance plans, and eCW, excellent communication, and a detail‑oriented approach. This full‑time on‑site role offers growth within a fast-paced rheumatology practice.

Qualifications

• Must be familiar with various insurance plans.
• Thrives in a fast-paced medical office setting.
• Superior communication skills, both verbal and written.
• Excellent customer service and ability to assist patients.
• Willingness to learn and use eCW effectively.

Responsibilities

• Greet patients upon arrival, sign them in, and verify insurance information.
• Provide intake forms and office policies to patients and forward paperwork to medical records.
• Prepare patient superbills 24–48 hours before appointments; review accounts for insurance verification.
• Generate statements for accounts with balances and attach to superbills.
• Process patient payments for co-pays, co-insurances, or balances and post payments in eCW.
• Direct patient inquiries about balances to the billing team and provide support as needed.
• Balance end-of-day receipts and send to accounting daily.
• Maintain a clean, organized reception and waiting area; screen solicitors as needed.
• Schedule follow-up appointments and communicate delays to patients and clinical staff.

Skills

Insurance knowledge

Customer service

Multitasking

Detail-oriented

Communication skills

Teamwork

Problem solving

Education

High School Diploma or equivalent

Medical Assistant experience preferred

Tools

eCW

Job description

Rheumatology Alliance LLC in Arlington, TX is seeking a friendly Medical Assistant to handle front-desk duties and support clinical staff. You will greet patients, verify insurance, collect information, and prepare intake forms and patient materials.

The ideal candidate has experience with medical offices, insurance plans, and eCW, excellent communication, and a detail‑oriented approach. This full‑time on‑site role offers growth within a fast-paced rheumatology practice.