Patient Access Front Desk Associate, Primary Care, $1,000 Bonus, FT, 8A-4:30P

Baptist Health; Delray Beach (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Coordinator to enhance patient experience and streamline operations. This role involves coordinating patient flow, addressing inquiries, and maintaining knowledge of insurance requirements and revenue cycle operations. The ideal candidate will be self-motivated, detail-oriented, and possess excellent customer service skills. Join a team that values compassion and professionalism, where your contributions will directly impact the quality of care provided to patients and their families in a supportive environment.

Qualifications

• 1 year of Patient Access experience required for internal staff.
• Ability to work in a fast-paced environment and perform basic math.

Responsibilities

• Coordinate patient flow and ensure timely processing.
• Support departmental initiatives and train team members.

Skills

Patient Access Experience

Customer Service Skills

Interpersonal Communication

Detail-Oriented

Bilingual (English and Spanish/Creole)

Education

High School Diploma or GED

Associate's Degree

Tools

Microsoft Office

EMR Applications

Job description

Description:

The incumbent will be responsible for coordinating patient flow, ensuring timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. They will also maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The role includes supporting go-lives and departmental initiatives, onboarding and training team members, and participating in departmental committees or champion opportunities. The employee will practice Baptist Health's philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications:

Degrees:

• High School, Certification, GED, Training, Experience.

Additional Qualifications:

• For internal staff: At least 1 year of Patient Access experience with demonstrated ability to perform all functions within the Level 1 job description independently.
• Meet or exceed BHSF registration accuracy and productivity standards for the past 6 months.
• Exceed departmental KPIs.
• Maintain a positive attitude, be self-motivated, and encourage others.
• Be a team player, cross-trained in multiple areas/practices to substitute all staff positions as needed.
• For external staff: Associate's Degree preferred with 1 year of Patient Access experience, or 2 years experience in lieu of degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Be detail-oriented, organized, compassionate, and possess excellent customer service and interpersonal communication skills.
• Desired: Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage, including medical necessity compliance.
• Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office, and EMR applications.
• Knowledge of medical terminology.
• Bilingual in English and Spanish/Creole preferred.

EOE, including disability and veterans.