Patient Access Front Desk Associate, Boynton Beach Float, $1,000 Bonus, FT, 8A-4:30P

Baptist Health South Florida; Boca Raton (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a compassionate and detail-oriented Patient Access Coordinator. This role is pivotal in ensuring smooth patient flow and delivering exceptional service to patients and their families. You'll be responsible for addressing patient inquiries, supporting departmental initiatives, and training team members. Join a team that values personal connections and strives for service excellence, making a meaningful impact in the community. If you thrive in a fast-paced environment and have a passion for helping others, this opportunity is perfect for you.

Benefits

Sign-On Bonus

Health Insurance

Retirement Plan

Paid Time Off

Employee Wellness Programs

Qualifications

• 1 year of Patient Access experience required.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Coordinate patient flow and ensure timely processing.
• Maintain knowledge of insurance requirements and financial assistance options.

Skills

Patient Access experience

Customer service skills

Interpersonal communication

Detail-oriented

Organizational skills

Bilingual (English and Spanish/Creole)

Education

High School Diploma or GED

Associate's Degree

Tools

Microsoft Office

EMR applications

Job description

Sign-On Bonus: Up to $1,000

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. We are renowned for centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves, and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact—because when it comes to caring for people, we're all in.

Job Description

The incumbent will be responsible for coordinating patient flow, ensuring timely processing, maintaining knowledge and deployment of practices used within the department, physician practice, or hospital to address patient questions or concerns. They will maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The role includes supporting go-lives and departmental initiatives, onboarding and training team members, and participating in departmental committees or champion opportunities. The practice involves delivering professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members, embodying the Baptist Health philosophy of service excellence.

Qualifications

Degrees

• High School, Certificate, GED, Training, or Experience.

Additional Qualifications

• For internal staff: At least 1 year of Patient Access experience with demonstrated ability to perform all functions within the Level 1 job description independently. Must meet or exceed BHSF registration accuracy and productivity standards for the past 6 months and exceed departmental KPIs. Must maintain a positive attitude, be self-motivated, and encourage others. Must be identified as a team player and cross-trained in multiple areas to substitute all staff positions as needed.
• For external staff: Associate's Degree preferred with 1 year of Patient Access experience, or 2 years of experience in lieu of degree. Must complete and pass the Patient Access training course. Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations. Must be detail-oriented, organized, compassionate, and possess excellent customer service and interpersonal communication skills. Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA, Medicare coverage, and medical necessity compliance) is desired. Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office, EMR applications, and medical terminology is also preferred. Bilingual in English and Spanish/Creole is a plus.

Minimum Required Experience

See above qualifications.

EOE, including disability/veterans.