Patient Access Float

Inland Imaging Associates, LLC; Spokane Valley (WA); On-site; USD 25,000 - 37,000; Full time

Job summary

Inland Imaging Associates, LLC in Spokane Valley, WA seeks a Patient Access Float to greet patients, verify arrivals, and support smooth flow across valley locations.

The role rotates through shifts and sites, works as a switchboard operator, and handles insurance verification, payments, and patient inquiries with confidentiality and professional communication.

Qualifications

• Two years of medical/clerical experience required.
• Anatomy and medical terminology preferred.
• Understanding of radiology procedures and department operations preferred.

Responsibilities

• Greets and welcomes all patients and verifies arrival and registration.
• Checks in patients for exams and reviews scheduling and referrals.
• Verifies insurance eligibility and explains coverage to the patient.
• Collects patient payments and processes transactions at point of service.
• Rotates through shifts and locations to cover patient access and switchboard duties.

Skills

Customer service

Communication

HIPAA compliance

Confidentiality

Education

High School Diploma/GED

Tools

Outlook

Microsoft Office Suite

Workday

Intelispace

Medicalis

Recondo

Waystar

Meditech

Carestream

Internet/Intranet

Qgenda

Webex

Job description

Base Pay Range:$18.06 - $27.09Job Description:The Patient Access Float is a Full Time, Regular position rotating through our Valley locations. Hours and days vary based on department need.Summary: Greets and welcome all patients and visitors presenting a friendly, courteous and professional image. Checks in patients with ordered exam, checks for previous films in RIS, checks insurance eligibility and explain coverage to patient, collects patient payments, answers phones and ensures a smooth patient flow. The Support Services Float provides coverage for support services staff vacations, illness, etc. rotating shifts and locations. Must have knowledge of all systems and locations that they are responsible for covering.Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Provides high level of customer service by:Greets and welcomes all patients and visitorsEnsures all patients are registered and “arrived”Patients requiring assistance are provided assistance as neededKeeps a clean work area to represent the professional image of Inland ImagingRoutinely rotates to other shifts and locations (to include out of town locations) as needed to cover all patient access, switchboard operator and support services.Performs essential duties and responsibilities associated with the above listed positionsThis position may be required to work in a hospital, urgent care or clinical setting.Performs other duties as assignedGeneral Duties/Responsibilities:Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.Honest, pleasant manner and good personal hygiene.Free of alcohol and drug abuse.Ability to access multiple worksites in a timely manner.Excellent communication and interpersonal skills.Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.Attendance is required for this position.Rotates to other shifts and locations as needed.Supervisory Responsibilities:There is no supervisory responsibility in this positionAdvocacy:Treats all patients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core ValuesShow We Care, Do The Right Thing, Maximize Individual Potential, Challenge ConventionQualifications:Education: High School Diploma/GED requiredExperience: Two years of medical/clerical experience requiredAnatomy and medical terminology preferredUnderstanding of procedures to be read by radiologist preferred.Computer Skills: Experience with the following computer applications is highly desired: Outlook; Microsoft Office Suite; Workday; Intelispace; Medicalis; Recondo; Waystar, Meditech , Carestream Internet/Intranet; Qgenda; WebexBackground Check:Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adultsIn order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Clinical Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.Nuvodia/Inland is an EEO employer...