Patient Access Emergency Midnight Coordinator

Marshfield Clinic Health System; Iron Mountain (MI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) retirement plan

Job summary

Sanford Health in Iron Mountain, MI is seeking a Patient Access Emergency Midnight Coordinator to manage the facility's telecommunication system, register patients, and handle patient flow in the Emergency Department.

The role requires strong customer service, the ability to multitask in a fast-paced environment, and regular night shifts with 8-hour shifts. Overtime may apply and a comprehensive benefits package is offered.

Qualifications

• Two years of customer service experience.
• Excellent communication skills and empathy when dealing with patients and families.
• Ability to multitask, prioritize under pressure, and work in a fast-paced environment.

Responsibilities

• Obtain patient demographics and input into the Health Information Management System.
• Operate the facility telecommunication system and manage phone traffic.
• Register patients and post charges; assist with copays and chart entry.
• Coordinate patient flow and transfers to external facilities; support clinical staff.
• Train new staff on job requirements as needed.

Skills

Customer service

Communication skills

Empathy

Multitasking

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Marsh Med Ctr Iron Mtn

Location: Iron Mountain, MI

Address: 1721 S Stephenson Ave, Iron Mountain, MI 49801, USA

Shift: 8 Hours - Night Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $21.38 - $28.07

Union Position: Yes

Department Details

Marshfield Medical Center-Dickinson is seeking a motivated, detail-oriented candidate to join our Emergency Services team. This role works closely with our team of clinical staff to manage switchboard and department call intake, register patients, post patient billing charges, set up transports, facilitate consults between Physicians, and manage paperwork for Physicians and Nurses. We value candidates who are accustomed to multitasking, comfortable utilizing computers, are able to thrive in a fast-paced environment, and have great customer service skills.

We offer one-on-one training, a supportive team, and a comprehensive benefits package. If you desire to be part of a healthcare team dedicated to providing optimal care and customer service, we'd encourage you to apply!

Position Details

Union: AFSCME

Internal Posting Timeline: Monday, August 10, 2026 - Thursday, August 13, 2026 at 8:00am

Shift Length(s): 8 hours

Start Time(s): 11:00pm, or as assigned, including weekend rotation

Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work week

Job Summary

The Patient Access Emergency Midnight Coordinator obtains patient-specific data, operates the facility telecommunication system, addresses phone traffic requests, monitors and utilizes proper emergency responses from Emergency Department, and performs general clerical tasks. Obtains complete and correct patient demographic information and inputs into the Health Information Management System for patients to obtain hospital services. Ensures that Emergency Chart charge entry and discharges are completed accurately and in a timely manner. Assists with the collection of copays in the Emergency Department. Monitors the hospital alarm system and operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Receives and directs patients and visitors. Defines, captures, analyzes, transforms, transmits, and reports patient-specific data and information related to department processes, patient care processes, and outcomes. Performs Health Unit Coordinator duties within the Emergency Department. Provides assistance and support to clinical staff and providers while coordinating smooth patient flow processes and the transfer of patients to external facilities. May be called upon to train new staff on all aspects of job requirements. Performs various clerical and system functions in a Registration/Switchboard/HUC capacity as assigned and needed. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions. Other duties as assigned.

Qualifications

Must have two years of customer service experience. Must demonstrate excellence in customer service and professional conduct. Must have excellent communication skills and empathy while dealing with patients/families. Must possess and display a sense of responsibility to finalize tasks that are required of this position, have ability to multitask and prioritize under pressure and in a fast-paced environment, and be able to provide optimal care and customer service to patients and families. Healthcare-related customer service experience is preferred.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0270559

Job Function: Revenue Cycle

Featured: No