Patient Access Director

Engage Partners Inc.; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Engage Partners Inc. seeks a Director of Patient Access & Financial Clearance to lead front-end Revenue Cycle operations across a hospital system.

The role focuses on standardizing workflows, establishing governance, and driving performance while ensuring operational readiness for MEDITECH Expanse. The ideal candidate brings 7+ years in hospital Revenue Cycle or Patient Access, strong leadership, data analytics, and cross-functional collaboration to improve patient experience and revenue

Qualifications

• 7+ years of progressive healthcare Revenue Cycle or Patient Access experience, with hospital focus.
• Experience transforming or redesigning Patient Access or Financial Clearance operations.
• Strong knowledge of registration, eligibility, authorization, estimates, POS collections and denial prevention.

Responsibilities

• Lead Patient Access and Financial Clearance functions across the health system.
• Build standardized workflows, operating procedures, controls, and accountability structures.
• Lead and develop managers, supervisors, and staff with measurable results.
• Establish enterprise-wide authorization governance and standards.
• Develop KPIs and use data to improve performance and reduce front-end denials.
• Partner with IT, Finance, clinical leadership, Managed Care, HIM, Revenue Integrity, and Patient Financial Services to optimize workflows.
• Serve as the Revenue Cycle business owner for Patient Access and Financial Clearance with MEDITECH Expanse responsibilities.
• Lead workflow redesign, technology implementation, and organizational change while maintaining daily operations.

Skills

Leadership

Data analysis

Cross-functional collaboration

Change management

Healthcare Revenue Cycle

Education

Bachelor’s degree in Healthcare Administration

Master’s degree preferred

Tools

MEDITECH Expanse

Job description

Director, Patient Access & Financial Clearance

Seeking an experienced Revenue Cycle leader to provide strategic and operational leadership for Patient Access and Financial Clearance across a hospital health system. This transformation-focused role will build and standardize front-end Revenue Cycle operations, strengthen accountability and performance, improve the patient experience, and support revenue integrity.

Key responsibilities include:

• Lead Patient Access and Financial Clearance functions, including registration, eligibility/benefits, authorizations, financial clearance, patient estimates, point-of-service collections, and registration quality.
• Build standardized workflows, operating procedures, controls, performance expectations, and accountability structures.
• Lead and develop managers, supervisors, and staff while driving measurable operational results.
• Establish enterprise-wide authorization governance and financial clearance standards.
• Develop KPIs and use operational and financial data to identify trends, improve performance, and reduce front-end denials.
• Partner with IT, Finance, clinical and operational leadership, Managed Care, HIM, Revenue Integrity, and Patient Financial Services to improve workflows and resolve barriers.
• Serve as the Revenue Cycle business owner for Patient Access and Financial Clearance workflow design and optimization related to MEDITECH Expanse, including requirements, testing, validation, adoption, and operational readiness.
• Lead workflow redesign, technology implementation, and organizational change while maintaining strong day-to-day operations.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, HIM, Public Health, or related field; Master’s preferred.
• Hospital Revenue Cycle experience required; ambulatory experience preferred.
• 7+ years of progressive healthcare Revenue Cycle or Patient Access experience, with significant hospital experience.
• 5+ years of leadership experience overseeing managers, supervisors, or complex teams.
• Demonstrated success transforming or redesigning Patient Access or Financial Clearance operations.
• Strong knowledge of registration, eligibility, authorization, financial clearance, estimates, POS collections, and denial prevention.
• Strong leadership, change management, data analysis, and cross-functional collaboration skills.
• CHAM, CRCR, or related certification preferred.
• MEDITECH and/or MEDITECH Expanse experience strongly preferred.