Patient Access Customer Service Representative

R1 RCM; Sylva (NC); On-site; USD 22,730 - 28,461; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for an on-site position at LifePoint Harris Regional Hospital in Sylva, NC. You will be the first point of contact for patients, handling check-in, insurance details, and cost estimates with compassionate service.

Join a fast-paced healthcare team with multiple shifts; base pay ranges from $16.50 to $20.66 per hour. R1 offers competitive benefits and on-the-job training to support growth within the company.

Qualifications

• Exceptional customer service experience in fast-paced environments.
• Strong communication and interpersonal skills.
• Ability to multitask with high attention to detail.
• Experience with patient access, registration or insurance verification is a plus.

Responsibilities

• Register patients and assist with check-in across multiple computer systems.
• Answer calls, gather accurate patient information quickly.
• Provide cost estimates and navigate insurance coverage details.
• Collaborate with care teams to ensure smooth patient flow.
• Maintain compassionate, patient-centered communication at all times.
• Support timely access to care by minimizing registration delays.

Skills

Customer service

Communication

Multitasking

Attention to detail

Insurance verification

Education

High School Diploma or GED

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Patient Access Customer Service Representative

On‑Site – Sylva, NC | LifePoint Harris Regional Hospital

Multiple Shifts Available

• Monday - Friday | 8:00am - 5:00pm
• Monday - Friday | 6:30am - 3:00pm
• Thursday, Friday, Saturday | 8:00am - 6:00pm; Wednesday | 1:00pm - 6:00pm

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission‑driven team that blends advanced technology with real‑world service to create exceptional patient experiences.

As a Patient Access Representative you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do

• Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently.
• Answer phone calls and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front‑desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

What You’ll Gain

• Experience in healthcare administration & patient access.
• Exposure to revenue cycle, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• A team environment focused on innovation, collaboration, and patient experience.
• Meaningful work supporting patients during urgent and emotional moments.

For this US‑based position, the base pay range is $16.50 - $20.66 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

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