Patient Access Coordinator - West Shaw CHC

Clinica Sierra Vista; Fresno (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Vacation days

Wellness plan

Education assistance

403(b) retirement plan

Job summary

Clinica Sierra Vista is hiring a Patient Access Coordinator to join the Eligibility and Enrollment Team. The PAC guides patients through healthcare coverage enrollment, supports program applications, and coordinates outreach to the community.

Responsibilities include assisting with Medi-Cal, Covered CA, and other programs, scheduling intake meetings, handling income forms, and documenting in the EMR while maintaining confidentiality and patient-focused service.

Qualifications

• High school diploma or GED is required.
• Basic computer skills and ability to use EMR systems.
• Excellent communication and customer service abilities.
• Bilingual English/Spanish desirable.

Responsibilities

• Assist patients with enrollment in Medi-Cal, Covered California, and other programs.
• Schedule one-on-one meetings to aid enrollment in medical care.
• Assist patients with income documentation and Self Declaration forms.
• Provide courteous, respectful service to patients and staff.
• Document notes in Clinica’s EMR and ensure timely follow-up.
• Coordinate community outreach as directed.

Skills

Customer service

Communication

Multitasking

Independent worker

Detail oriented

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient.

As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

We're looking for someone to join our team as a Patient Access Coordinator who: The Patient Access Coordinator (PAC) is part of Clinica Sierra Vista’s Eligibility and Enrollment Team. The PAC will ensure that all patients receive adequate support and guidance in obtaining healthcare coverage. The PAC will provide an array of program related enrollment services, as well as conduct community outreach activities. The PAC is under the leadership of the Program Supervisor.

Essential Functions:

• Assist, support, and screen patients for any of the following programs or services: Medi-Cal (new and renewals), Covered CA, CSV Sliding Fee Program , Cal-Fresh, Homeless Status, Breast and Cervical Cancer Treatment Program, Every Women Counts and Transportation needs.
• Schedule and meet one-on-one with patients to assist them in enrolling and obtaining the medical care and treatment needed.
• Assists patients with no income or proof of income with the completion of Self Declaration forms.
• Provide superior customer service to patients and team members with an attitude of helpfulness, dignity and respect.
• Present all patients on the Sliding Fee Program with an annual Assurance Card and provide education and information on the healthcare benefits the patient has to the right to.
• Coordinate and/or conduct community outreach activities as directed.
• Provide input to Supervisor regarding site related issues and suggestions for improvement.
• Assist with collection of data for program and site audits.
• Document all notes and encounters in Clinica’s EMR.
• Ensure proper follow-up is completed in a timely basis.
• Comply with established Clinica Sierra Vista policies.
• Always maintain confidentiality and security.
• Uphold the mission of Clinica Sierra Vista.

You’ll be successful with the following qualifications:

• Graduation from high school or completion of a General Equivalency Degree (GED).
• Basic Computer Skills.
• Valid California driver license and current automobile insurance.
• Precise and conscientious about details.
• Excellent communication skills.
• Ability to handle multiple tasks well.
• Ability to work well independently and with others.
• Bilingual ability (English/Spanish) desirable.
• Experience or desire to work with low-income families.
• Ability to follow directions, learn new skills and meet deadlines.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!