Patient Access Coordinator TX

Envera Health; El Paso (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare service provider is seeking a Patient Access Coordinator who will manage a high volume of inbound calls and schedule patient appointments. The role includes gathering patient information, reporting issues, and ensuring high service quality. Candidates should have customer service experience and excellent communication skills. This is an entry-level work-from-home position offering a starting wage of $16.00/hour and potential bonuses.

Benefits

14 Paid Days Off

Paid Federal Holidays

Employee Bonus ($500)

Bonus Program (up to $400/month)

Life Insurance

Health Insurance options

401k plan with 5% matching

Qualifications

• Experience handling high-volume inbound calls.
• Ability to multitask in a fast-paced environment.
• Understanding of customer service and patient interactions.

Responsibilities

• Answer a high volume of calls daily using a multi-line phone system.
• Schedule appointments across multiple clinical sites.
• Document call activities and report issues to supervisors.

Skills

Customer/patient service skills

Handling high-volume inbound calls

Excellent phone communication skills

Strong internet speed and access

Tools

EPIC system

Job description

Envera Health has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who can handle back-to-back calls with limited breaks, as this is a high-volume inbound call position.

Envera Health's Patient Access Coordinators work collaboratively with health organizations and clinics to schedule patient appointments and provide support over the phone.

Benefits (Full-Time):

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• NEW Employee Bonus ($500*)
• Bonus Program (up to $400/month)
• Life Insurance and Long-term disability insurance at no cost
• Various Health Insurance plan options
• 401k plan with 5% matching

Responsibilities of Patient Access Coordinator:

• Answer a high volume of calls daily using a multi-line phone system (75+ calls/shift)
• Schedule appointments across multiple clinical sites per client protocols
• Gather and input patient demographic and insurance information into the system
• Report complex clinical issues to supervisors or client partners
• Document call activities, outcomes, and notes in the client system
• Collaborate with colleagues to meet departmental goals
• Assist callers and direct them to appropriate resources
• Meet attendance and performance standards

The starting wage for this entry-level position is: $16.00/hour (non-negotiable), with potential for additional monthly bonuses based on attendance and performance. New employees may be eligible for a retention bonus of up to $500 after 90 and 180 days, details provided during orientation.

Required Qualifications:

• Customer/patient service skills
• Experience handling high-volume inbound calls
• Excellent phone communication skills
• Strong internet speed and access to Ethernet router (minimum 20mbps download, 6mbps upload)

Preferred Qualifications:

• 1+ year experience with HIPAA and patient privacy
• 2+ years experience with medical terminology, EHR systems, and insurance processes
• 2+ years experience in healthcare customer service or clinical support
• 2+ years in a call center environment
• Experience with EPIC system
• Ability to multitask in a fast-paced environment with attention to detail

This is a work from home position. Check application questions for the list of states where we employ.

About Us:

Envera Health is committed to improving healthcare through engagement, data, and technology, delivering connected and coordinated care. Our team values authenticity, courage, innovation, empathy, and entrepreneurship.

Our Values:

Truth, Collaboration, Joy, Humanity, Performance, Accountability

Reasonable accommodations are available for individuals with disabilities. Physical demands include sitting, using hands and fingers, reaching, talking, hearing, and occasional lifting up to 10 pounds.