Patient Access Coordinator - Surprise

Pure Infusion; Surprise (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance

Dental & Vision Insurance

PTO: 20+ days per year

Community service day

Job summary

Pure Infusion is seeking a Patient Access Coordinator to greet and schedule patients for biologic infusions, coordinating with referring practices and clinical staff to ensure smooth patient visits.

Ideal candidates show honesty, strong communication, and comfort with CRM/EMR software. This on-site role offers a competitive hourly rate and a benefits package including insurance and PTO.

Qualifications

• Excellent communication with patients, colleagues, and providers.
• Strong customer service in phone and in-person interactions.
• Comfortable using various software applications and systems.

Responsibilities

• Call, schedule, and welcome patients for infusions.
• Coordinate care with referring practices and staff for smooth visits.
• Ensure appointment details and documentation are complete and accurate.
• Collaborate with nurses and team to maintain a concierge-level patient experience.

Skills

Communication skills

Customer service

Tech-savvy

Team collaboration

Adaptability

Education

High school diploma or equivalent

Tools

CRM/EMR software

Job description

We are currently seeking an exceptional Patient Access Coordinator (PAC) with a deep commitment to integrity, accountability, and a love for our patients & team. Our regular hours are Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer the following benefits:

• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually

Pure Infusion is a fast-growing healthcare start-up, recognized as the fastest-growing company in Utah two years in a row as of October 2025. We credit our success to our remarkable team, strong purpose, shared values, and a supportive culture that is evident across every location and department. Our mission is to deliver exceptional patient care through individual autonomy, quality time with patients, and meaningful interactions with referring providers. If you are self-directed, honest, and passionate about making a difference, Pure Infusion Suites offers an environment where you can thrive.

If you’ve been looking for a healthcare position that truly allows you to love on, personally care for, and intentionally work with patients without the chaos of traditional healthcare systems, then Pure is likely what you have been waiting for, we hope you’ll keep reading.

OUR CORE VALUES

We live by four core values that define our culture and guide our hiring:

• People-obsessed
• Relentlessly Improving
• Innovators
• Grateful

THE JOB

In this role, you’ll be responsible for calling, scheduling, and welcoming patients into our clinic for their biologic infusions. You will also work with our referring practices and the local Market Executive to coordinate care, orders, and documentation to quickly and efficiently bring patients to Pure. Our patients are referred by specialty physicians for treatment of autoimmune disorders or primary deficiencies that only infusions can address. These patients need a space that fosters comfort, peace, and healing. We provide a white-glove, concierge-level experience, which you can see reflected in our patient reviews. In addition to scheduling, you’ll work closely with patients and staff to ensure every detail of the patient’s visit goes smoothly.

THE IDEAL CANDIDATE

• Demonstrate honesty, integrity, and excellent communication skills with patients, colleagues, and referring practices.
• Excel in customer service skills in both phone and in-person settings (medical environment experience preferred).
• Be tech-savvy and comfortable with various software applications.
• Be comfortable working in a fast-paced environment and taking on multiple roles.
• Collaborate seamlessly with nurses and other team members virtually.

REQUIREMENTS

• High school diploma or equivalent
• Proficiency in CRM and EMR software systems
• BLS Certification within 30 days of hireEligibility to meet U.S. employment requirements

WHY JOIN US?

At Pure Infusion, you’ll find a role where your impact on patients’ lives is direct and meaningful every single day. If this resonates with you, we can’t wait to meet you.

About Pure Infusion

Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.

Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.

People-Obsessed

We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion.

Relentlessly Improving

We look for ways to make every visit, every process, and every interaction better than it was yesterday.

We are willing to challenge old healthcare assumptions and build a better model for patients and teams.

Grateful

We serve with humility, appreciate the people around us, and believe gratitude should turn into action.

Schedule and Benefits Snapshot

Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer:

• Competitive hourly rate
• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually
• One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about

The pay range for this role is:

20 - 25 USD per hour (Pure Infusion of Surprise)