Patient Access Coordinator - PRN

Baton Rouge General; Baton Rouge (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated patient access representative to enhance customer service during the patient intake process. In this vital role, you will ensure accurate patient identification and facilitate the patient access process, contributing to the efficiency and improvement of services. The ideal candidate will possess strong communication skills and a commitment to excellence, ensuring a positive experience for patients. Join a team that values initiative and personal achievement, while maintaining compliance with corporate guidelines and safety practices. This is an excellent opportunity to make a meaningful impact in a supportive environment.

Qualifications

• Customer service experience required with intermediate computer skills.
• Must possess excellent telephone and communication skills.

Responsibilities

• Facilitates patient safety with accurate patient identification.
• Completes patient access process including registration and collections.

Skills

Customer Service

Communication Skills

Data Entry

Medical Terminology

Computer Skills (Windows, Excel, Word, Outlook)

Education

High School Diploma or GED

Higher Education

Tools

Windows

Excel

Word

Outlook

Job description

JOB PURPOSE OR MISSION: Provides excellent customer service during the patient access/intake process, executing patient access through the continuum of the revenue cycle that supports efficiency, cost reduction and service improvement. Performs duties according to established hospital procedures for the age population served, as defined in the department’s scope of service.

PERFORMANCE CRITERIA

1. CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
2. CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.
3. CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
4. CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
5. CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
6. CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Facilitates patient safety with accurate and timely patient identification.
2. Timely, accurately and consistently completes the patient access process which may include pre-registration, registration or collections based on the patient’s identified needs at the time service is rendered.
3. Computes, requests, collects and receipts monies.
4. Performs activation of account according to standard procedures and disseminates chart appropriately.
5. Performs all other duties as assigned.

EXPERIENCE REQUIREMENTS
Customer Services Experience Required. Must possess intermediate computer skills with experience in Windows, Excel, Word and Outlook. Prior experience in Insurance or Patient Registration in healthcare environment required. One year of higher education or certification in coding may be substituted for experience, as approved by department management.

EDUCATIONAL REQUIREMENTS
High School Diploma or GED required, higher education preferred.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Must be able to enter data using a computer with multiple applications. Excellent telephone and communication skills. Must possess basic knowledge of medical terminology.

HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record without limitation, patient demographics, lab results, patient financial and 3rd party billing information, patient related complaints, information related to patient location.

SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting, exposure control plan, hand washing for all age groups.