Patient Access Coordinator - Part Time Split (Day/Evening)

South Shore Health; Weymouth (MA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Access Representative to join their team. This part-time role is pivotal in providing exceptional customer service and ensuring patients are accurately registered and scheduled for their care. You will collaborate with various departments to manage patient flow and coordinate bed placements, all while embracing technology to enhance work processes. If you are passionate about making a difference in patient care and thrive in a fast-paced environment, this opportunity is perfect for you. Join a supportive team committed to safety and excellence in healthcare delivery.

Qualifications

• Minimum one year admitting experience and strong customer service skills required.
• Computer experience and knowledge of medical insurance are essential.

Responsibilities

• Initial point of contact for patients, ensuring accurate registration and scheduling.
• Coordinates bed placement and manages patient flow in the Emergency Department.

Skills

Customer Service Skills

Interpersonal Communication

Cultural Sensitivity

Technical Skills

Education

High School Diploma

Two Years of College

Tools

EHR System

Insurance Eligibility System

Job description

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number: R-19122

Facility: LOC0001 - 55 Fogg Road, Weymouth, MA 02190

Department Name: SHS Patient Access

Status: Part time

Budgeted Hours: 20

Shift: Evening (United States of America)

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level of professionalism with each interaction, and the ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Responsibilities:

1. Can function with ease in all areas of Patient Access Department.
   1. Meets department standard of 98% accuracy rate when identifying, scheduling, and registering patients.
   2. Able to collect 30% of eligible copayments.
   3. Monitors and manages workflow as directed in the health system's EHR.
   4. Displays an understanding/sensitivity to each patient's unique cultural needs.
2. Coordinates Bed Placement Activities.
   1. Collaborates with Patient Flow Facilitators and Nursing Leadership to prioritize appropriate location of care.
   2. Monitors bed occupancy within the hospital and maintains appropriate bed numbers based on nursing staff.
   3. Acts as a point of contact for attending physicians on all Pedi, Elective Pre-operative, and Chemotherapy patients needing admission to the hospital.
   4. Reviews elective surgical procedure schedule to assure appropriate utilization of patients.
   5. Coordinates and collaborates with Patient Flow Facilitator, ACC, Case Managers, and ED Nursing Leadership to monitor patient flow barriers.
3. Floor Manager/Emergency Department.
   1. Monitors bed requests.
   2. Assembles necessary paperwork to include federal and state regulated documents.
   3. Enforces physician suspension list.
   4. Supports patient arrival for care ensuring patients are identified and registered.
4. Manage Death Process
   1. Completes accurate Death Certificate Worksheet.
   2. Upon notification of death, places call to State Medical Examiner for Emergency Department deaths.
   3. Monitors and communicates with New England Organ Bank for release or donation.
   4. Assures death certificate is completed accurately 100% of the time.
5. Embraces technological solutions to work processes and practices.
   1. Able to function using department computer programs.
   2. Able to review, analyze, and act upon insurance eligibility system responses.
6. Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
   1. Adheres to patient identification policies/procedures.
   2. Understands individual roles/responsibilities during hospital codes.
7. Scheduling and registration role.
   1. Effectively manages scheduling requests.
   2. Able to accurately and independently schedule required appointment types.
   3. Completes with 98% accuracy all required registration items.

Minimum Requirements:

Minimum Education: High school diploma preferred; two (2) years of college preferred.

Minimum Work Experience: Minimum one (1) year admitting experience to become proficient. Computer experience required. Strong telephone and interpersonal communication skills. Demonstrated skills in customer service. Knowledge of medical insurance.

This is a day/evening, part time, 40 hours per two week pay period position (Weekdays 3:00pm to 11:30pm Weekends 7:00am to 3:30pm) under Patient Access in the Emergency Department. This position includes every other weekend and a holiday rotation.