Patient Access Coordinator Lead, Customer Service

R1 RCM, Inc.; Austin (TX); On-site; USD 58,694,000 - 78,979,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

R1 RCM, Inc. is seeking a Patient Access Team Lead at Ascension Dell Children’s Medical Center in Austin, TX.

This full-time role oversees daily patient registration workflows, supports front-end processes, and ensures accurate data capture across multiple systems to deliver efficient access to care. The position demands exceptional customer service, leadership, and the ability to thrive in a fast-paced environment.

Qualifications

• Exceptional customer service experience and strong leadership abilities.
• Excellent communication and interpersonal skills in a fast-paced setting.
• Ability to multitask and prioritize with high attention to detail.

Responsibilities

• Oversee daily workflow and support front-end registration and verification processes.
• Monitor staff productivity and ensure compliance with standards.
• Provide real-time guidance and resolve workflow barriers to ensure timely, patient-centered service delivery.
• Assist patients and families with check-in, leveraging multiple systems for efficient registration.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Multiple computer systems

Job description

Austin, TX

Full time

R260000006748

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Location: Ascension Dell Children's Medical Center, Austin, TX

Work Schedule: Emergency Department, Sunday - Tuesday 6pm - 6am & Wednesday 6pm - 12am

On call as needed

The Patient Access Team Lead is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards.

This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery. Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently

• Answer phones and gather accurate patient information quickly in a fast-paced environment

• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion

• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable

• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow What We’re Looking For:

• Exceptional customer service experience, leadership, communication, and interpersonal skills

• Strong composure and professionalism in a fast-paced environment

• Ability to multitask and prioritize quickly with high attention to detail

• Comfortable with shifting priorities based on patient needs

• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

• High School Diploma or GED

• Ability to pass a background check, drug test, and meet vaccination requirements

For this US-based position, the base pay range is $20.48 - $27.54 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1FC)

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .