Patient Access Coordinator II - Metabolic Health - Full Time (40Hrs)/Days - West Bloomfield

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Henry Ford Health is seeking a Patient Access Coordinator II in West Bloomfield. This role involves coordinating patient services, delivering exceptional customer care, and collaborating with healthcare professionals. The ideal candidate will have significant administrative experience and strong organizational skills to support the intake and ongoing care processes.

Qualifications

• Minimum of 3-5 years related work experience required for high-level administrative duties.
• Ability to work collaboratively in a multidisciplinary team.

Responsibilities

• Coordinate services on behalf of patients and ensure high-quality patient experiences.
• Lead training for team members and participate in quality improvement projects.

Skills

Customer Service

Problem Solving

Organizational Skills

Team Collaboration

Education

High School diploma or G.E.D.

Associates Degree or two years of college experience

Tools

Epic registration

Job description

Patient Access Coordinator II - Metabolic Health - Full Time (40Hrs)/Days - West Bloomfield

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Patient Access Coordinator II - Metabolic Health - Full Time (40Hrs)/Days - West Bloomfield

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General Summary

The Patient Access Coordinator II functions as an experienced administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service - specific model of care to create a high quality, efficient, safe, and exceptional patient experience. The Patient Access Coordinator II will develop relationships and processes to support intake and ongoing coordination of care for patients. Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and care givers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff. Actively contributes to an organizational culture committed to the highest degree of service excellence to all customer groups. Patient Access Coordinator II performs all Patient Access Coordinator I duties, and in addition, provides team member training, leads and participates in process/quality improvement projects and patient education forums, monitors patient surveillance, and assists with community outreach and screening efforts.

General Summary

The Patient Access Coordinator II functions as an experienced administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service - specific model of care to create a high quality, efficient, safe, and exceptional patient experience. The Patient Access Coordinator II will develop relationships and processes to support intake and ongoing coordination of care for patients. Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and care givers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff. Actively contributes to an organizational culture committed to the highest degree of service excellence to all customer groups. Patient Access Coordinator II performs all Patient Access Coordinator I duties, and in addition, provides team member training, leads and participates in process/quality improvement projects and patient education forums, monitors patient surveillance, and assists with community outreach and screening efforts.

Metabolic Health and Weight Management - Henry Ford West Bloomfield | Weight Loss | Henry Ford Health - Detroit, MI

Education/Experience Required

• High School diploma or G.E.D. equivalent required.
• Associates Degree or two years of college experience preferred.
• Minimum of 3-5 years progressively more responsible related work experience necessary in order to gain in-depth understanding of organizational policies, procedures, and operations in order to assume a variety of high-level administrative details.
• Proven performance in working collaboratively in a multidisciplinary team. Knowledgeable of medical electronic information registration and appointment scheduling systems.
• Epic registration experience preferred.
• Must possess a positive attitude.
• Able to apply problem solving and critical thinking skills.
• Must possess strong organizational skills.
  
  

Additional Information

• Organization: Henry Ford Medical Group
• Department: Metabolic Health-WB
• Shift: Day Job
• Union Code: Not Applicable

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care, Insurance, and Wellness and Fitness Services

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