Patient Access Coordinator I / Emergency Department - Allegheny General Hospital - Full-Time (r[...]

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

Allegheny Health Network is seeking a candidate to create the first impression on patients and families by managing the scheduling, registration, and financial responsibilities during patient visits. The ideal applicant enjoys multitasking in a fast-paced environment and has excellent communication and organizational skills. This position includes benefits like a $1,000 sign-on bonus for external hires, and a commitment to ethical standards and patient confidentiality.

Qualifications

• High School diploma or GED, or equivalent experience/training.
• Experience with PC and software applications.
• At least 1 year of related experience in medical, financial, or customer service.

Responsibilities

• Conducts scheduling, registration, and admitting functions independently.
• Identifies financial responsibilities, collects liabilities, and posts payments.
• Maintains productivity and suggests improvements for positive patient experiences.

Skills

Communication

Multitasking

Attention to Detail

Education

High School diploma or GED

Tools

PC and software applications

Job description

Company : Allegheny Health Network

Job Description :

$1,000 Sign-on Bonus

Note: Sign-on bonus is for external hires only. Recipients must stay with AHN for a minimum of 1 year. Rehires may not have worked with AHN within the previous 12 months to qualify.

GENERAL OVERVIEW:

Creates the first impression of Allegheny Health Network’s (AHN) services to patients, families, and other external customers upon arrival. Assumes clinical and financial risk of the organization when collecting and documenting information on the patient's behalf. Completes processes such as proper patient identification, scheduling, registration, financial clearance, authorization and referral validation, creating estimates, and payment collection when applicable. Connects patients to financial advocacy resources when appropriate, provides or obtains signatures on regulatory paperwork as required. Communicates information clearly to patients, guarantors, and family members so they understand what to expect and their financial responsibilities.

Displays attention to detail, excellent communication skills, empathy, and compassion. Capable of multitasking, working swiftly under pressure in a high-acuity environment, and collaborating with healthcare professionals. Must be able to stand for long periods and use a computer on wheels at bedside. Adheres to EMTALA guidelines, AHN policies, and standard precautions to ensure safety for healthcare workers, patients, and visitors.

ESSENTIAL RESPONSIBILITIES:

1. Conducts scheduling, registration, and admitting functions independently at bedside, validates patient demographic data, verifies insurance information via phone, online, or electronic systems, and collects necessary data for timely, accurate billing. Obtains signatures on regulatory paperwork. (40%)
2. Identifies all patient financial responsibilities, calculates estimates, collects liabilities, posts payments, and performs daily reconciliation. Documents self-pay accounts for follow-up. (20%)
3. Delivers positive patient experience through cooperation and effective communication. Maintains productivity and suggests improvements. (10%)
4. Maintains cohesive relationships with healthcare personnel, communicates pertinent information, practices patient confidentiality, and ensures accurate registration during system downtime. Acts as a central resource during evenings, weekends, and holidays. (10%)
5. Remains calm and professional in stressful situations, responds to inquiries from patients, visitors, and staff. (10%)
6. Follows organizational policies, completes mandatory training, and participates in education sessions. (10%)
7. Performs other duties as assigned.

QUALIFICATIONS:

Required:

• High School diploma or GED, or 1-3 months related experience/training, or equivalent.
• Experience with PC and software applications.
• At least 1 year of related experience, preferably in a medical, financial, or customer service setting.

Preferred:

• Knowledge of medical terminology and insurance.

Disclaimer: This job description outlines the general duties and responsibilities but may not include all tasks required.

Compliance: Adheres to ethical and legal standards, including HIPAA, company policies, and data security guidelines. Employees must comply with the company's Code of Business Conduct and applicable laws.

Highmark Health and affiliates prohibit discrimination based on protected categories and strive for accessibility. For assistance, contact [e-mail].