Patient Access Coordinator Float

Baptist Health; Paducah (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health in Kentucky seeks a Patient Access Coordinator Float to manage patient appointments, registrations, and financial interactions with accuracy and empathy.

The role includes verifying eligibility, scheduling per policy, collecting co-pays, and logging communications with providers. Office support duties and strict HIPAA adherence are essential to daily operations.

Qualifications

• Interviews and registers patients, collects demographic and insurance information.
• Assists with keeping records accurate and up-to-date.
• Follows HIPAA guidelines and protects PHI.

Responsibilities

• Makes appointments according to protocol and verifies reminders.
• Checks in/out patients and collects co-pays as required by policy.
• Prepares daily deposit and reconciliation reports.
• Relays messages between providers and patients and documents accordingly.
• Performs clerical tasks such as filing, mail, faxes, and supplies management.

Skills

Patient registration

Verbal communication

HIPAA compliance

Cash handling

Data entry

Tools

McKesson HPP

ZirMed

Microsoft Outlook

Job description

Summary Job Description

The Patient Access Coordinator Float makes patient appointments and reminder calls. Greets and registers and checks in or out all patients. Verifies demographic and insurance coverage information and enters into appropriate system/patient record. Collects co-pays and other payments and prepares daily deposit & reconciliation report. Receives and accurately and timely relays all phone messages to and from providers and logs them appropriately. Also provides clerical/secretarial support to the office as needed by typing correspondence and reports, sorting and delivering mail, processing incoming and outgoing faxes and ordering and maintaining supplies.

Essential Duties

• Makes appointments according to protocol
• Verifies patients’ appointments by calling to remind patient of appointment date, time, location and financial responsibility.
• Schedules patients according to Appointment Scheduling policy and accurately enters information such as referral source and chief complaint.
• Patient Check-In- Interviews patients and/or their designated representatives to collect, review, and document demographic information and insurance and/or other financial information necessary to update information or to create a new patient number.
• Demographic information- Accurately searches registration system to verify if patient already has a record created. This includes searching by Name, Date of Birth, Social Security Number. Avoiding duplication of patient records is critical to the integrity of the registration system and ultimately clinical care and billing. Accurately completes registrations.
• Determines the patient’s out-of-pocket expense; requests payment from patient following the Point of Service Collections policy; documents receipt in electronic billing/registration system; and prepares daily deposit.
• Coordinates necessary documents such as properly preparing chart, charges sheet and care documentation sheets.
• Verifies insurance coverage and benefits via ZirMed, third-party payer website, or phone.
• Ensures patients, guarantors receive necessary forms and policies, including but not limited to, consent to treatment, Notice of Privacy Practices (HIPAA) and financial policy. Explains forms and policies and secures signatures on such forms as well as witnesses’ signature for Release of Information requests (ROI’s) appointments, ROI’s and appointment reminders.
• Relays and documents messages between providers and patients.
• Maintains integrity of patient data by entering notes, in the registration system as well as chart as appropriate, to accurately reflect actions performed for each account. This includes, but is not limited to, accurately and completely identifying patients dismissed from the practice, rescheduled, no shows and cancelled.
• Perform referrals as needed.
• Patient Paperwork.
• Correspondence & reports.
• Mail duties.
• Maintains patient confidentiality, adheres to HIPAA guidelines regarding PHI. Maintains corporate compliance guidelines and integrity to minimize the risk of fraud and abuse.
• Accurately and completely performs medical records management duties including the filing of records and charts, releasing and requesting PHI according to law (i.e. with appropriate ROI).
• Demonstrates use of equipment and computer software such as fax, copier, phone system, McKesson HPP, Microsoft Outlook, ZirMed and third-party websites.
• Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards, and national patient safety goals.

Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Please note that Baptist Health is a drug‑free workplace and employment with Baptist Health is subject to post offer, pre‑employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll‑free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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