Patient Access Coordinator AZ

Envera Health; Albuquerque (NM); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare engagement company in Albuquerque is looking for a Patient Access Coordinator to handle high-volume inbound calls and assist with scheduling. The ideal candidate will possess excellent communication skills and have experience in customer service. Remote work is available, and various benefits, including a bonus program and paid time off, are offered to full-time employees.

Benefits

14 Paid Days Off

Paid Federal Holidays

Employee Bonus

Bonus Program

Life Insurance

401k plan with matching

Qualifications

• Customer service skills are essential.
• Must handle high volumes of inbound calls.
• Excellent communication over the phone is required.
• Strong internet access (20 Mbps download, 6 Mbps upload) is necessary.

Responsibilities

• Answer a high volume of calls daily using a multi-line phone system.
• Schedule appointments according to client-specific protocols.
• Input patient demographic and insurance information into the system.
• Report complex clinical issues to the appropriate supervisor.
• Document call activity and outcomes.
• Work collaboratively to meet department goals.
• Assist callers in navigating resources.
• Meet attendance and performance standards.

Skills

Customer/patient service skills

Experience handling high volumes of inbound calls

Excellent communication skills over the phone

Strong internet speed and access

Tools

EPIC System

Job description

Envera Health has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who can handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position.

Envera Health's Patient Access Coordinators work collaboratively with several health organizations and clinics to schedule patient appointments and provide support over the phone.

Benefits (Full-Time):

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• NEW Employee Bonus ($500*)
• Bonus Program (up to $400/month)
• Life Insurance and long-term disability insurance are provided at no cost
• Multiple Health Insurance plan options
• 401k plan with 5% matching

Patient Access Coordinator Responsibilities:

• Answer a high volume of calls daily using a multi-line phone system. (75+ calls/shift - Non-stop Calls)
• Schedule appointments for multiple clinical sites according to client-specific protocols.
• Gather and input patient demographic and insurance information into the practice management system.
• Report complex clinical issues to the appropriate supervisor or client partner.
• Document call activity, outcomes, and notes in the client system.
• Work collaboratively with colleagues to meet department goals and objectives.
• Assist callers and navigate them to the appropriate resources.
• Meet attendance and performance standards.

The starting wage for this entry-level position is: $16.00/hour (non-negotiable), with the opportunity to earn additional monthly bonuses based on attendance and performance.
New employees are eligible for a retention bonus of up to $500, payable after 90 and 180 days of employment. Details will be shared during orientation.

Required Qualifications:

• Customer/patient service skills
• Experience handling high volumes of inbound calls
• Excellent communication skills over the phone
• Strong internet speed and access to a router via Ethernet cable (minimum speed: 20 Mbps download & 6 Mbps upload)

Preferred Qualifications:

• 1+ year of experience with HIPAA and patient privacy requirements
• 2+ years of experience with medical terminology, EHR systems, and insurance processes
• 2+ years of experience in healthcare customer service or clinical support environments
• 2+ years of call center experience
• Experience with EPIC System
• Ability to multitask in a fast-paced environment with high attention to detail

This is a work from home position. Check application questions for the list of states where we operate.

About Us:

Envera Health is committed to improving healthcare through engagement services, leveraging our people, data, and technology to deliver connected, coordinated care. We support today’s consumer demands by engaging and retaining patients, building lasting relationships. Our team embodies authenticity, courage, innovation, empathy, and entrepreneurial spirit.

Our Values:

Truth, Collaboration, Joy, Humanity, Performance, Accountability

Reasonable accommodations may be made for individuals with disabilities. Physical demands include sitting, using hands and fingers, reaching, talking, hearing, vision tasks, standing, walking, climbing, stooping, kneeling, crouching, crawling, and lifting up to 10 pounds.