Patient Access Coordinator

musc; South Carolina; On-site; USD 25,000 - 39,000; Full time

Job summary

MUSC is seeking a Patient Access Coordinator to support patients and caregivers by overcoming healthcare system barriers and coordinating access to care. The role acts as a liaison between patients and the hospital care team, promoting informed decisions and timely care while facilitating communication across providers.

Position involves sophisticated scheduling, template and referral processes, with a focus on accuracy, confidentiality and excellent interpersonal communication under deadlines.

Qualifications

• High school diploma with three years of healthcare experience or higher education equivalents.
• Typing speed 35 CWPM and basic computer skills are required.
• Experience with EPIC, Medical Terminology and Microsoft Outlook is expected.
• Strong scheduling, organizational and communication abilities are essential.

Responsibilities

• Schedule multidisciplinary and ancillary clinics across the enterprise.
• Coordinate series scheduling and template management to enable overbooking and resource alignment.
• Manage referral authorization processes and financial/drug assistance resources awareness.
• Ensure accurate follow-up appointments with strong attention to detail.
• Maintain professional communication with patients, caregivers and care teams.

Skills

Typing 35 CWPM

Organizational skills

Time management

Problem solving

Interpersonal skills

Written and verbal communication

Judgment/decision making

Attention to detail

Education

High school diploma with 3 years healthcare experience

Associate's degree in healthcare

Bachelor's degree in healthcare

Tools

EPIC

Medical Terminology

MS Outlook

Job description

Job Description Summary

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team. This role promotes informed decision making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002342 CHSCorp OH - Outpatient Registration

Pay Rate Type

Hourly

Pay Grade

Health-23

Scheduled Weekly Hours

40

Work Shift

Job Description

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team. This role promotes informed decision making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods.

• High Scholl diploma and three years related healthcare experience or an Associate's degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience.
• Typing speed of 35CWPM and computer experience required.
• EPIC, Medical Terminology, expertise in MS Outlook and must understand meeting and calendar functions.
• Organizational, time management, problem solving skills required.
• Must have the proven ability to schedule and coordinate complex follow up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making.
• Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.
• Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred.

Continuous - 6-8 hours per shift; 2) Frequent - 2-6 hours per shift; 3) Infrequent - 0-2 hours per shift

• Ability to perform job functions while standing. (Frequent)
• Ability to perform job functions while sitting. (Frequent)
• Ability to perform job functions while walking. (Frequent)
• Ability to climb stairs. (Infrequent)
• Ability to work indoors. (Continuous)
• Ability to work from elevated areas. (Frequent)
• Ability to work in confined/cramped spaces. (Infrequent)
• Ability to perform job functions from kneeling positions. (Infrequent)
• Ability to bend at the waist. (Frequent)
• Ability to squat and perform job functions. (Infrequent)
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
• Ability to reach in all directions. (Frequent)
• Possess good finger dexterity. (Continuous)
• Ability to fully use both legs. (Continuous)
• Ability to fully use both hands/arms. (Continuous)
• Ability to lift and carry 15 lbs. unassisted. (Infrequent)
• Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
• Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
• Ability to see and recognize objects close at hand or at a distance. (Continuous)
• Ability to match or discriminate between colors. (Continuous) *(Selected Positions)
• Ability to determine distance/relationship between objects; depth perception. (Continuous)
• Ability to maintain hearing acuity, with correction. (Continuous)
• Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
• Ability to work in a latex safe environment. (Continuous)
• *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions)
• *Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions
• *Ability to be qualified physically for respirator use, initially and as required. (Continuous)

High school diploma and three years