Patient Access Coordinator

Lifepoint Health®; Roxboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lifepoint Health® is seeking a Patient Access Coordinator in Roxboro, NC to support daily Patient Access operations and perform Registration Clerk duties. The role reports to the Patient Access Supervisor and is non-exempt under FLSA.

The position requires a high school diploma or equivalent and strong communication skills to verify insurance, assist with payments, and guide patients through the registration process with care and efficiency.

Qualifications

• High school diploma or equivalent required.
• Ability to think critically and make decisive judgments.
• Capability to work with minimal supervision in a fast-paced environment.

Responsibilities

• Foster positive relationships with colleagues and adapt to changing work demands.
• Verify demographics, billing, and clinical information in the registration system with accuracy and timeliness.
• Assist patients and families by distributing forms and explaining documents.

Skills

Critical thinking

Decisive judgment

Independent work

Education

High School Diploma or equivalent

Job description

Job Summary

The Patient Access Coordinator provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk

Reports to: Patient Access Supervisor

FLSA: Non-exempt

Job Requirements

• Minimum Education
• High School Diploma or equivalent is required.

Required Skills

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Essential Functions

• Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Provide and complete IMM's & MSP's timely to be compliant.
• Maintain Lobby and Registration wait time to less than 10 minutes.
• Emergency Room wait time should be less than 30 minutes from MSE.
• Verifies insurance and runs estimators for pre-registration accounts.
• Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting.
• Contact insurance companies to obtain and verify insurance benefits and authorizations.
• Calculates patients' responsibility for services rendered
• Verifies and reviews patient's insurance status and takes steps to ensure compliance is met as stated in mandated guidelines
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provides explanation of process and addresses concerns and questions.
• Maintains daily collection totals for the department
• Orders department supplies
• Assist with daily cash deposit
• Reviews and corrects assigned departmental reports daily
• Post patient discounts and account adjustments
• Continually educates all registration staff on any changes pertinent to their roles
• Support the coordination of all department meetings and gatherings in and outside the facility
• Performs other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD
• Regular and reliable attendance is an essential function for this job

Functional Demands

• Populations Served Does not treat or care for patients.
• Protected Health Information Type of Protected Information Accessed: Demographic Clinical Insurance Financial Complete Medical Record
• Bloodborne Pathogens Exposure While performing this job, occupational exposure is present for all employees
• Physical Requirements - Physical Dexterity and Effort: Rarely Visual Acuity, Hearing and Speaking: Rarely Biological: Rarely Chemical: Rarely

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.