Patient Access Coordinator

Orthoassociates; Portland (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

Orthoassociates in Portland, ME, is hiring a Patient Access Coordinator. This role involves performing front-office functions such as patient check-in/check-out, managing medical records, and ensuring accurate billing through insurance verification.

The ideal candidate should have a high school diploma, strong customer service skills, and experience with EHR systems. Join us today to support patient access in a professional and caring environment.

Qualifications

• Previous medical office, scheduling, or front desk experience preferred.
• Basic understanding of insurance verification and authorizations preferred.
• Ability to maintain confidentiality and professionalism at all times.

Responsibilities

• Perform patient check-in/check-out and collect co-pays.
• Manage incoming faxes and documents including medical record requests.
• Schedule outside diagnostic testing and secure insurance authorization.

Skills

Customer service skills

Communication skills

Organizational skills

Multitasking ability

Computer skills

Education

High school diploma or equivalent

Tools

EHR/practice management systems

Job description

# Patient Access CoordinatorPortland, ME - Portland, ME 04102## DescriptionOrthopaedic Associates of Maine is hiring a Patient Access Coordinator in Portland, ME. POSITION SUMMARY Position is responsible for performing a variety of front-office functions including check-in, check-out, time of service collection, charge reconciliation and basic pre-authorization tasks to provide support/guidance to patients, office staff, physicians, advanced practice providers and physical therapists. Represents the practice in a professional, courteous manner while receiving patients into the practice. This would require coverage for other clinic locations as needed. ESSENTIAL FUNCTIONS 1. Greets each patient as they enter the practice in a professional, caring manner and is warm in welcoming patients and vendors. 2. Performs patient check-in/check-out process with all patients. Review’s patient chart to determine what registration information is needed from the patient at time of check-in. Ensures patient records are accurate and up to date including patient name, address, date of injury, payer information, etc. by verifying existing information or entering updated data into the computer system. 3. Collects copays and outstanding balances at the time of service. Performs daily payment reconciliation. 4. Answers incoming internal and external calls. 5. Utilizes electronic health record for messaging to/from clinical staff. 6. Enters patient information into practice management system from faxed referrals, phone or email and schedules appointments per clinical protocol. 7. Schedules outside diagnostic testing and secures authorization when required by insurance as directed by physician or advanced practice provider. 8. Performs Pre-Authorization tasks including managing ongoing authorizations for future visits when required by insurance. 9. Manages incoming faxes and other documents including but not limited to disability forms, referrals, and medical record requests. 10. Scans medical documentation and other required documents into electronic health record or other document imaging system(s) 11. Performs insurance verification as appropriate to ensure accurate billing to appropriate insurance for patient encounter(s). If you are interested in a career as a Patient Access Coordinator at Orthopaedic Associates of Maine, apply today!## Qualifications• High school diploma or equivalent required. • Previous medical office, scheduling, or front desk experience preferred. • Experience with EHR/practice management systems preferred. • Strong customer service, communication, and organizational skills. • Ability to multitask in a fast-paced environment. • Basic understanding of insurance verification and authorizations preferred. • Proficient computer and data entry skills. • Ability to maintain confidentiality and professionalism at all times. • Willingness to support other clinic locations as needed.