Patient Access Coordinator

Hazelden Betty Ford Foundation; Newton, City of Yonkers (MA, NY); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking Patient Access Coordinators to serve as the first point of contact for applicants seeking care. This role emphasizes the importance of customer service and sales skills, ensuring callers receive the assistance they need efficiently. Coordinators will conduct assessments, manage patient caseloads, and ensure accurate documentation in electronic health records. With a training period of up to six weeks, candidates will develop the necessary skills to excel in a dynamic environment. If you thrive in fast-paced settings and are passionate about helping others, this opportunity is perfect for you.

Qualifications

• Strong customer service and sales skills are essential for this role.
• Proficiency in managing patient records and documentation is required.

Responsibilities

• Resolve caller needs using customer service and sales skills.
• Conduct assessments to determine clinical fit for services.

Skills

Customer Service Skills

Sales Skills

Multitasking

Tools

Electronic Health Records (EHR)

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants, aiming for one-call resolution. PACs will answer calls live, conducting high-level assessments to determine clinical appropriateness for our facilities and verify benefits. They will collaborate with various organizational roles to resolve caller issues on the first call and set up appointments for clinical assessments when appropriate. Customer service and sales skills, along with the ability to multitask, are essential.

1. Utilize customer service and sales skills to resolve caller needs.
2. Conduct screening to assess clinical fit for Hazelden Betty Ford substance abuse services.
3. Obtain financial and insurance information to determine eligibility for programs at HBFF locations.
4. Manage patient caseloads to ensure conversion to admission.
5. Ensure accurate documentation in patient records to facilitate complete registration in the EHR.

Training

This role requires up to six weeks of on-site training at either The Betty Ford Center in Rancho Mirage, CA, or at the Hazelden Betty Ford Foundation in Center City, MN. Training hours are Monday - Friday, 8 AM - 4:30 PM. Employees must demonstrate proficiency before transitioning to remote work, which depends on ongoing performance measured by attendance, punctuality, job metrics, and call monitoring.