Patient Access Coordinator

The-Promptcare-Companies,-Inc; New Providence (NJ); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Benefits

401(k) Match

PTO and Holidays

Life Insurance

EAP

Resumo da oferta

The PromptCare Companies is seeking an experienced Patient Access Coordinator to join our team. You will identify incomplete prescriptions, educate physician offices, and follow up on missing documentation to ensure timely patient access.

Role requires strong PC skills, familiarity with insurance processes, and the ability to communicate with providers and patients. Full-time, 40 hours/week, Monday to Friday, in New Jersey.

Qualificações

• Experience supporting insurance processes and healthcare professionals
• Understanding medical and pharmacy benefits
• Experience with specialty pharmacy patient admissions preferred
• Strong PC skills including MS Office

Responsabilidades

• Provide status updates and workflow guidance to physicians and new patients
• Support coverage navigation and access processes
• Clarify required documentation with providers and patients
• Coordinate with pharmacists on clinical questions
• Review initial patient referral admission data and documents
• Handle inbound/outbound calls regarding prescriptions and updates
• Facilitate warm transfers to manufacturer HUBs
• Perform other duties as assigned

Conhecimentos

Customer Service

MS Office

Communication

Documentation Review

Formação académica

High school diploma or GED

Ferramentas

CPR+

Descrição da oferta de emprego

Description

PromptCare is seeking an experienced Patient Access Coordinator to join our team. As a Patient Access Coordinator, you are responsible for identifying incomplete prescriptions, notifying and education physician offices and follow up on the missing documentation.

Job Type: Full-Time, 40 hours per week, Monday - Friday

Requirements

• High school diploma or GED
• Previous experience working with insurance companies and healthcare professionals (pharmacy, physicians, nurses, etc.) is preferred, not required
• Experience understanding medical and pharmacy benefits
• Previous experience with specialty pharmacy patient admissions and customer service in a similar referral source-based practice setting is strongly preferred
• Must have strong PC skills, especially the MS Office suite.
• Previous experience with the pharmacy order processing system, CPR+, is preferred (although training will be provided)

Job Responsibilities, included but not limited to:

• Provide status updates and workflow process guidance to MDOs and new patients
• Supporting coverage navigation and access processes
• Clarifying required documentation with MDOs
• Providing connection and escalation to pharmacists surrounding clinicals questions
• Reviews of initial patient referral admission data and documents
• Makes outbound and takes inbound calls from providers and new patients addressing new patient’s prescriptions and providing updates to each party
• Provides warm transfer calls to manufacturer HUBs
• Other duties assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee is required to occasionally walk, and bend or stand as necessary. This position requires the ability to occasionally open filing cabinets, lift office products and supplies of 25 pounds but no more than 35 pounds.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.