Patient Access Coordinator

Socket.dev; Hendersonville (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay incentives

Professional development platforms

Career progression with nationwide PT"

PTO & sick leave or EIB accrual

Endurance race fee reimbursement

Job summary

PT Solutions Physical Therapy in Hendersonville, NC is seeking a Patient Access Coordinator to greet patients, manage check-in/check-out, handle payments, and support clinic operations. You will ensure an efficient, compassionate experience while maintaining accurate records and HIPAA compliance.

You will work with therapists and care teams, contributing to seamless scheduling and patient flow in a nationwide physical therapy practice that values development and advancement opportunities.

Qualifications

• High School or GED required; diploma submission may be requested.
• 1–2 years of customer service or healthcare front office experience preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information and schedule follow-ups.
• Handle payments, explain financial responsibilities, and maintain daily records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by addressing questions and concerns professionally.
• Ensure HIPAA, insurance processes, and documentation standards are followed.
• Collaborate with therapists and teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations and special projects as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payment collection

Teamwork

Problem-solving

Independent work

Education

High School or GED

Tools

Microsoft Office

EMR systems

Job description

Why Join PT Solutions?

At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.

In this role, you’ll serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You’ll play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!

Clinic Address:

One Health Park DriveSuite 210Hendersonville,North Carolina28792

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your Responsibilities as a Patient Access Coordinator

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Required Skills & Abilities

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).

• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Schedule

• Full Time
• Hours vary from 7am-4pm/10 am-7pm

Compensation

Pay Range: $18-20/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopaedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care.Join the #PTSLife today!

To see what #PTSLife is like, visit Instagram, Facebook,and LinkedIn.