Patient Access Coordinator

Socket.dev; Downers Grove (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Sick Leave / Extended Illness Bank

Endurance race entry fee reimbursement

Job summary

PT Solutions Physical Therapy in Downers Grove, IL is hiring a Patient Access Coordinator. The role focuses on front desk duties, check-in/check-out, and payments while ensuring a positive patient experience.

You will support clinic operations, manage scheduling, and uphold HIPAA and billing processes. The position offers a path for growth within a nationwide physical therapy practice, with opportunities for professional development and advancement.

Qualifications

• minimum high school diploma or GED
• 1–2 years of customer service or front office experience preferred
• experience with EMR and scheduling platforms strongly preferred

Responsibilities

• Greet patients and manage check-in/check-out
• Verify information and schedule follow-ups
• Handle payments and explain financial responsibilities
• Maintain accurate daily financial records
• Support clinic operations: phones, schedules, referrals, EMR documentation
• Deliver a positive patient experience and address questions professionally
• Ensure HIPAA, insurance processes, and documentation standards
• Collaborate with therapists and teams to coordinate care
• Provide coverage support and assist with special projects

Skills

Communication skills

Multitasking

Attention to detail

Payment collection

MS Office

Education

High School or GED

Tools

EMR systems

Scheduling platforms

Job description

Why Join PT Solutions?

At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.

In this role, you’ll serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You’ll play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!

Clinic Address:

1026 Ogden AveSte 102Downers Grove,Illinois60515

What You Will Get

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your Responsibilities as a Patient Access Coordinator

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Required Skills & Abilities

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).

• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Schedule

• Full Time

Compensation

Pay Range: $18-22/hr per hour (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopaedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care.Join the #PTSLife today!

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.