Patient Access Concierge - Medical Imaging - REMOTE - FT

Trinity Health; United States; Remote; Full time

Job summary

An established industry player is seeking a Patient Access Concierge to join their remote team. In this dynamic role, you will be the first point of contact for patients, ensuring smooth registration and appointment scheduling while verifying essential information. Your expertise will help facilitate patient services and payment processes, contributing to the overall patient experience. With a strong orientation program and generous tuition reimbursement, this position offers growth opportunities within a diverse and inclusive environment. If you thrive in a fast-paced setting and are passionate about providing excellent customer service, this position is for you.

Benefits

Competitive Pay

Paid Time Off

Tuition Reimbursement

Qualifications

• 1-3 years experience in healthcare or customer service is required.
• Knowledge of insurance processes and medical terminology preferred.

Responsibilities

• Register patients and schedule appointments while verifying information.
• Educate patients on registration kiosks and online systems.
• Handle point of service payments and provide payment estimates.

Skills

Customer Service

Communication Skills

Data Entry

Organizational Skills

Attention to Detail

Time Management

Education

High School Diploma

Experience in Healthcare

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Patient Access Concierge - Medical Imaging - REMOTE - FT

This is a phone-based position to register patients, schedule appointments and surgeries, verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

This position is a remote position.

Position Highlights:

Advancement: Strong orientation program, generous tuition allowance and career development.

• We offer great Benefits including: Competitive Pay, Paid Time Off, Tuition Reimbursement, etc.

What you will do:

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts point of service payments.
• Enters patient information accurately into appropriate hospital information system(s).
• Refers patients with questions regarding financial liability to appropriate resource(s).
• Accepts medical authorization or referral forms, if appropriate.
• Processes key documents to facilitate obtaining insurance information.
• Provides payment estimates for out of pocket costs.
• Educates patients/families on the use of registration kiosks or online systems.
• Identifies routine issues and escalates to Lead Patient Access Concierge.

What you will need:

• One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities.
• Consideration may be given for commensurate customer service experience in another industry.
• Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred.
• Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred. Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication skills both verbal and written, data entry skills, and organizational abilities. Superior interpersonal skills are necessary for interacting with customers and colleagues. Accuracy, attention to detail, ability to work independently, and good time management skills are required.
• Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment.

Pay Range: $17.59 - $21.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion:

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

About the company

Trinity Health employs about 129,000 colleagues, including 7,500 employed physicians and clinicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs.