Patient Access Clerk - FT

Massac Memorial Hospital; Metropolis (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Clerk to be the welcoming face of their facility. In this vital role, you will greet patients, assist with their registration, and ensure they feel supported during their visit. Your customer service skills will shine as you manage inquiries and direct patients to the appropriate departments. With a focus on compassionate care, this position offers the opportunity to make a positive impact on patients' experiences. Join a team that values your contributions and fosters a supportive environment.

Qualifications

• High school diploma or GED required.
• Minimum 3 years experience in customer service; medical office setting preferred.

Responsibilities

• Greet patients and families, assisting with registration and admissions.
• Accurately create patient records and obtain insurance information.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or GED

Job description

PATIENT ACCESS CLERK - FT

Summary: The Patient Access/Greeter performs as the "face" of MASSAC Memorial Hospital by greeting patients in outpatient registration and assisting them with registration. They provide directions and/or accompany patients to various departments as needed.

Duties and Responsibilities:

1. Greet patients and their families in person and via telephone answering questions and providing assistance during registration and admissions. Review admission packet with patients and collect consent for treatment.
2. Register and direct patients to appropriate departments. Accurately create patient medical and financial records and obtain relevant insurance information and signatures.
3. Attend all required Safety training programs.
4. Manages difficult or emotional customer situations.
5. Performs other duties as assigned

Shift: Varies

Education: High school diploma or GED required.

Experience: Minimum 3 years experience in customer service; medical office setting preferred.

****MMH is an equal opportunity employer****