Patient Access & Care Coordinator

Intermountain Health; Aurora (CO); On-site; USD 26,573 - 34,426; Full time

Benefits offered by this job

Generous benefits package

Wellness programs

Job summary

Intermountain Health is hiring a Patient Service Representative in Aurora, Colorado. This role is pivotal in establishing relationships between the healthcare team and patients, ensuring top-tier service and satisfaction.

The PSR will manage patient intake, scheduling, and documentation while supporting diverse patient needs. Ideal candidates should possess customer service experience, communication skills, and a commitment to patient privacy. Full-time hours of 40 per week with competitive hourly wages ranging from $19.29 - $24.99 are provided.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Ability to protect privacy and confidentiality of patients.

Responsibilities

• Provide courteous connections with patients over the phone, in person or via secure messaging.
• Document all phone calls accurately in the electronic medical record (EMR).
• Schedule patient appointments for visits and procedures.

Skills

Professional etiquette and communication

Collaboration / Teamwork

Customer service

Critical thinking/situational awareness

Time management

Computer literacy

Education

High school diploma or GED preferred

Job description

Intermountain Health is hiring a Patient Service Representative in Aurora, Colorado. This role is pivotal in establishing relationships between the healthcare team and patients, ensuring top-tier service and satisfaction.

The PSR will manage patient intake, scheduling, and documentation while supporting diverse patient needs. Ideal candidates should possess customer service experience, communication skills, and a commitment to patient privacy. Full-time hours of 40 per week with competitive hourly wages ranging from $19.29 - $24.99 are provided.