Patient Access & Call Center Specialist II

CoxHealth; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

CoxHealth is seeking a Contact Center Specialist II to manage consumer interactions and ensure high-quality service. The role involves directing inquiries to the right department, coordinating centralized scheduling for clinics, and helping patients access their provider.

Strong empathy, communication, and problem-solving are essential. Required: high school diploma or equivalent and 1 year of customer service experience; healthcare or call center experience is preferred.

Qualifications

• Requires a high school diploma or equivalent.
• At least 1 year of customer service experience and/or competency in a Contact Center Specialist I role for at least 6 months or equivalent skills.
• Preferred: 2+ years customer service experience, healthcare experience, and/or call center experience.

Responsibilities

• Manage interactions with consumers to ensure high level of customer service.
• Direct inquiries to the appropriate department and coordinate centralized scheduling for clinics.
• Support access to providers by assisting with scheduling and related tasks.

Skills

Empathy

Communication

Problem-solving

Time management

Teamwork

Microsoft Office

Healthcare software

Multitasking

Decision making

Education

High school diploma or equivalent

Tools

Microsoft Office Programs

Healthcare software programs

Job description

CoxHealth is seeking a Contact Center Specialist II to manage consumer interactions and ensure high-quality service. The role involves directing inquiries to the right department, coordinating centralized scheduling for clinics, and helping patients access their provider.

Strong empathy, communication, and problem-solving are essential. Required: high school diploma or equivalent and 1 year of customer service experience; healthcare or call center experience is preferred.