Patient Access Assoicate - Admitting, FT Rotating

El Paso Children's Hospital; El Paso (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

El Paso Children's Hospital is seeking a Full-Time Patient Admissions Coordinator to manage patient admissions and ensure proper registration processes. The ideal candidate will have excellent customer service skills, be bilingual in English and Spanish, and possess experience in an office environment. This role involves interacting with patients, conducting financial screenings, and verifying insurance benefits, making it crucial to deliver high-quality service in a healthcare setting.

Qualifications

• One year office and/or customer service experience.
• Knowledge of basic office equipment and computer software programs.
• Training in medical terminology and familiarity with ICD9 coding preferred.

Responsibilities

• Admits, registers, and pre-registers patients promptly.
• Explains hospital policies and assists with financial responsibilities.
• Verifies insurance eligibility and pre-certifications.

Skills

Communication

Analytical Thinking

Customer Service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Job Description

: Under the direction of the Operations Manager, admits, registers, and pre-registers patients in a courteous, professional and timely manner. Conducts patients/guarantor interviews, explains hospital policies, collects and assists patients with their financial responsibilities, and informs patients on bill of rights. Ensures all necessary demographic and financial data is obtained, and accurately documented into the manual or Invision system. Verifies insurance via the electronic verification system or contacts the insurance payers for verification of eligibility and benefits. Ensures that any pre-certification/authorization is obtained to meet individual payer payment protocols. Assists patients with a financial screening assessment for eligibility with the EPCHD programs.

Required Skills

: 1. Ability to deal tactfully with Associates, patients, visitors and the general public.

• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Bilingual English/Spanish required.
  
  

Required Experience

: **Work Experience:**

• One year office and/or customer service experience required with knowledge of basic office equipment and computer software programs.
• Healthcare or financial background preferred.
  
  

Education And Training

• High school diploma or equivalent.
• Training or educational background with medical terminology and familiarity with ICD9 coding preferred.
  
  

Job Location

: El Paso, Texas, United States

Position Type

: Full-Time/Regular