Patient Access Associate Specialist - PRN

ensemblehp; Lewiston (ME); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble is seeking a PRN Patient Access staff member in Lewiston, ME to support patient pre-registration, eligibility checks, and POS collections. You will interact with patients, collect demographics and insurance information, and guide them through consent forms and education materials.

The role emphasizes accuracy, empathy, and adherence to POS workflows, with opportunities for paid certifications and ongoing training. On-site availability is required at Covenant-St Mary's.

Qualifications

• 1+ years of customer service experience.
• Be inquisitive and open to AI-driven process improvements.
• CRCR certification to be completed within 6 months of hire.

Responsibilities

• Pre-registration of patient accounts and collection of demographics and insurance details.
• Verify eligibility and enter benefit data to support POS and billing processes.
• Explain consent forms and provide patient education documents.
• Handle point-of-service collections and communicate payment plan options.
• Operate the telephone switchboard for inbound/outbound calls and maintain service quality.
• Conduct account audits and provide data to Patient Access leadership.

Skills

Customer service

AI awareness

Education

High School Diploma/GED

CRCR Certification within 6 months

Tools

ABN software

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $18.00- $19.15/hr. based on experience

*This PRN position is an onsite role, and candidates must be able to work on-site at Covenant-St Mary's, Lewiston, ME

Available Shifts:
PRN Varies-day, night & weekend shifts

Job Responsibilities:

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
• Patient Access staff will be held accountable for point of service goals as assigned.
• Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
• Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
• The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
• Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
• Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.

Experience We Love:

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Minimum Education:

• High School Diploma/GED Required

Certifications:

• CRCR Required within 6 months of hire (Company Paid)

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