Patient Access Specialist

ensemblehp

Midlothian (VA)

On-site

USD 23,000 - 25,000

Full time

2 days ago

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Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble seeks an entry-level Patient Access staff member to join the on-site team at Bon Secours Westchester Emergency Center in Midlothian, VA. You will verify eligibility, collect demographic and insurance data, and support POS/billing while delivering compassionate customer service.

We offer bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and clear opportunities for advancement as you grow with our award-winning healthcare revenue cycle organization.

Qualifications

1+ years of customer service experience.
High School Diploma or GED required.
CRCR certification required within 9 months of hire.

Responsibilities

Assign accurate MRNs and complete medical necessity/compliance checks.
Provide proper patient instructions and collect insurance information.
Receive and process physician orders and use the overlay tool while delivering excellent customer service.
Operate the telephone switchboard for calls.
Adhere to policies and demonstrate compassion in interactions.
Meet point-of-service goals and contribute to audits.
Pre-register patient accounts, collecting demographics and financial liabilities.
Explain consent forms and distribute patient education documents.
Review insurance eligibility responses and support POS/billing processes.
Screen medical necessity using ABN software and manage related forms.

Skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma/GED

CRCR within 9 months of hire

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

This position pays between $17.00 - $18.15 based on experience

This position is an onsite role, and candidates must be able to work on-site at Bon Secours Westchester Emergency Center in Midlothian, VA.

Job Responsibilities:

Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
Patient Access staff will be held accountable for point of service goals as assigned.
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.

Experience: