Patient Access Associate-RRC

Piedmont Healthcare; Atlanta (GA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Call Center agent to assist with patient registration processes remotely. Responsibilities include managing patient accounts, ensuring accurate data entry, and handling financial inquiries. Ideal candidates have experience in healthcare revenue cycles and strong communication skills.

Qualifications

• High School graduate or GED equivalent required.
• One year of experience in healthcare revenue cycle or related roles.
• Prior Epic experience preferred.

Responsibilities

• Serve as a Call Center agent for patient access registration.
• Perform registration activities and calculate financial responsibilities.
• Process patient payments and manage multiple site functions.

Skills

Communication

Attention to detail

Patient financial management

Education

High School diploma or GED

Job description

Description:

RESPONSIBLE FOR:
Serves as a Call Center agent to support for the Patient Access Registration Call Center within Piedmont Healthcare. Performs Registration activities in a remote environment to ensure patient accounts are complete with valid insurance coverage and current demographic/clinical data. Calculates patient financial responsibility, presents patient financial options/requirements and processes patient payments. Performs functions for multiple sites across Piedmont Healthcare and includes various services lines including emergency department, L&D, and assigned Outpatient locations.

REMOTE/WORK FROM HOME

SCHEDULE: Wed-Sun 5p-1:30a

Qualifications:

MINIMUM EDUCATION REQUIRED:
High School graduate or GED equivalent

MINIMUM EXPERIENCE REQUIRED:
One (1) year exp in one of the following:
1. Healthcare Revenue Cycle
2. Clinical role
3. Related clerical accounting/finance/retail.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Three (3) years of healthcare Revenue Cycle/Call Center experience preferred.
Certification with Healthcare Financial Management Association or Certified Revenue Cycle Representative preferred.
Prior Epic experience preferred.