Patient Access Associate (OBGYN-Fair Oaks)

Inova Health System; Fairfax (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plan—5% match

Tuition & student loan assistance

Mental health support for team members

Job summary

Inova Health System’s OBGYN Fair Oaks team is seeking a Patient Access Associate for a full-time day shift plus one weekly evening shift. The role involves independently handling tasks, verifying insurance, and guiding patients through financial processes to ensure smooth access to care.

The ideal candidate has 1 year of customer service or medical setting experience, with a High School Diploma or GED, and a strong focus on accurate data collection and patient communication.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience or 1 year in a medical setting (associates degree in lieu of experience).

Responsibilities

• Works independently to complete assignments with minimal supervision and improves workflow efficiency.
• Communicates with patients to collect and verify required medical, financial, demographic and insurance information.
• Explains insurance benefits and patient liability using appropriate communication styles.
• Assists with online payer verification to obtain and validate insurance information.
• Coordinates with other departments to support patients and visitors needing special attention.
• Educates patients about applications for alternative payment sources including medical assistance programs.
• Reports safety hazards and communicates scheduling changes to patients and staff.

Skills

Customer service

Communication

Insurance verification

Education

High School Diploma or GED

Job description

Patient Access Associate (OBGYN-Fair Oaks)

Job Description

Inova OBGYN Fair Oaks is looking for a dedicated Patient Access Associate to join the team. This role will be full-time day shift: Monday- Friday, 7:30am-4:00pm, one 11:00am-7:30pm evening shift required weekly.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Patient Access Associate Job Responsibilities:

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Minimum Qualifications:

• Education:High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Preferred Qualifications:

2 years' customer service experience or 1 year' experience in a healthcare setting.

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Job Info

• Job Identification 687667
• Job Category Finance
• Posting Date 10/15/2026, 05:19 PM
• Locations Inova Health Center 3620 - Fair Oaks