Patient Access Associate (Full-time; Variable Hours) - Gretna Urgent Care Clinic

100 LCMC Health; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

LCMC Health is seeking a Patient Access Associate to greet patients, manage rapid check-ins, and coordinate with clinical teams in an urgent care setting. You will verify insurance, collect documentation, and help patients navigate scheduling and financial responsibilities with empathy and efficiency.

In a fast-paced environment, you will stay calm, detail-oriented, and compassionate while supporting both patients and staff.

Qualifications

• High School Diploma/GED or equivalent OR 2 years of work experience.
• Strong customer service and communication skills.
• Ability to stay calm and organized in a fast-paced environment.

Responsibilities

• Greet and assist walk-in patients and visitors with urgency and empathy.
• Manage high-volume check-ins, registrations, and patient flow.
• Accurately verify insurance, demographics, and required documentation.
• Coordinate with clinical teams to ensure patients are seen efficiently.
• Answer phones and assist with scheduling when needed.
• Explain financial responsibilities and collect payments appropriately.

Skills

Customer service

Communication

Attention to detail

Multitasking

Compassion

Education

High School Diploma/GED

Job description

Your job is more than a job Be the Calm in the Chaos-Welcome Patients When They Need It Most In an Urgent Care setting, no two days are the same—and your role is everything. As a Patient Access Associate, you're the first face patients see when they're not feeling their best. Whether it's a sudden illness, minor injury, or unexpected need for care, you create a welcoming, efficient experience right from the start. Your ability to stay calm, organized, and compassionate helps patients feel supported—even during stressful, unplanned visits.

What You’ll Do (aka Keep Things Moving Smoothly)

• Greet and assist walk-in patients and visitors with urgency and empathy
• Manage high-volume check-ins, registrations, and patient flow
• Accurately verify insurance, demographics, and required documentation
• Coordinate with clinical teams to ensure patients are seen efficiently
• Answer phones and assist with scheduling when needed
• Explain financial responsibilities and collect payments appropriately

What Makes You Great in Urgent Care

• You thrive in a fast-paced, unpredictable environment
• You can multitask without losing attention to detail
• You stay calm and professional—even when things get busy
• You're compassionate and know how to put patients at ease quickly
• You're a team player who communicates well with both patients and staff

What You Bring

• Strong customer service and communication skills
• High attention to detail and accuracy
• Ability to adapt quickly and prioritize tasks in real time

Minimum Requirement

• High School Diploma/GED or equivalent OR 2 years of work experience.

Why This Role Matters

In urgent care, patients don't plan their visit—they rely on you to guide them through it. Your role sets the tone for their entire experience. Make a difference when it matters most—one patient, one visit at a time.

WORK SHIFT: Variable Hours (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you're the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let's make every day extraordinary, together.