Patient Access Associate (Full-time; Variable Hours) - Gretna Urgent Care Clinic

LCMC Health; New Orleans (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Patient Access Associate to greet patients and guide them through urgent care visits, delivering a calm and efficient experience during stressful times.

You will verify insurance, manage registrations, coordinate with clinical teams, and handle scheduling and payments with empathy and accuracy.

Qualifications

• Strong customer service and communication skills.
• High attention to detail and accuracy.
• Ability to adapt quickly and prioritize tasks in real time.
• Thrives in a fast-paced, unpredictable environment.

Responsibilities

• Greet and assist walk-in patients and visitors with urgency and empathy.
• Manage high-volume check-ins, registrations, and patient flow.
• Accurately verify insurance, demographics, and required documentation.
• Coordinate with clinical teams to ensure patients are seen efficiently.
• Answer phones and assist with scheduling when needed.
• Explain financial responsibilities and collect payments appropriately.

Skills

Customer service

Communication

Attention to detail

Adaptability

Multitasking

Education

High School Diploma/GED or 2 years work experience

Job description

Your job is more than a job Be the Calm in the Chaos—Welcome Patients When They Need It Most In an Urgent Care setting , no two days are the same—and your role is everything . As a Patient Access Associate , you’re the first face patients see when they’re not feeling their best. Whether it’s a sudden illness, minor injury, or unexpected need for care, you create a welcoming, efficient experience right from the start. Your ability to stay calm, organized, and compassionate helps patients feel supported—even during stressful, unplanned visits.

What You’ll Do (aka Keep Things Moving Smoothly)

• Greet and assist walk-in patients and visitors with urgency and empathy
• Manage high-volume check-ins, registrations, and patient flow
• Accurately verify insurance, demographics, and required documentation
• Coordinate with clinical teams to ensure patients are seen efficiently
• Answer phones and assist with scheduling when needed
• Explain financial responsibilities and collect payments appropriately

What Makes You Great in Urgent Care

• You thrive in a fast-paced, unpredictable environment
• You can multitask without losing attention to detail
• You stay calm and professional—even when things get busy
• You’re compassionate and know how to put patients at ease quickly
• You’re a team player who communicates well with both patients and staff

What You Bring

• Strong customer service and communication skills
• High attention to detail and accuracy
• Ability to adapt quickly and prioritize tasks in real time

Minimum Requirement

High School Diploma/GED or equivalent OR 2 years of work experience.

Why This Role Matters

In urgent care, patients don’t plan their visit—they rely on you to guide them through it. Your role sets the tone for their entire experience.

WORK SHIFT:

Variable Hours (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference.