Patient Access Associate, Diagnostic Ctr - West Kendall, $1000 Bonus, FT Shift Varies

Baptist Health; Miami (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Sign-On Bonus up to $1,000

Job summary

Baptist Health South Florida is seeking a Patient Access Specialist to coordinate patient flow, perform timely processing, and answer questions at the department's front desk, while aligning with its Revenue Cycle operations and insurance requirements. The role emphasizes compassionate, professional service to patients and families.

Required: high school diploma or equivalent, completion of the Patient Access training course, ability to work in a high-volume environment, accurate typing, and

Qualifications

• Pass Patient Access training course.
• Ability to work in a high-volume, fast-paced environment.
• Detail oriented with excellent customer service and interpersonal skills.
• Knowledge of medical terminology and insurance terminology.

Responsibilities

• Coordinate patient flow and timely processing.
• Maintain knowledge of insurance requirements, pricing, and billing practices within Revenue Cycle.
• Provide professional, compassionate, and friendly service to patients and families.

Skills

Customer service

Interpersonal communication

Typing skills

Medical terminology

EMR knowledge

Bilingual

HIPAA knowledge

Microsoft Office

Education

High School diploma, GED, or equivalent

Tools

EMR systems

Microsoft Office

Job description

Sign-On Bonus: Up to $1,000

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $16.61 - $21.09 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets