Patient Access Associate, Diagnostic Ctr - Miami Lakes, $1000 Bonus, FT, Shift Varies

Baptist Health; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Miami is looking for a Patient Access Coordinator who will ensure efficient patient flow and provide excellent service. The role requires a detail-oriented individual with strong customer service skills and knowledge of insurance and medical terminology. Bilingual candidates are preferred.

Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment.
• Basic knowledge of medical and insurance terminology.

Responsibilities

• Coordinate patient flow and ensure timely processing.
• Maintain knowledge of practices to address patient questions.
• Provide professional and compassionate service to patients.

Skills

Detail-oriented

Compassionate

Customer Service

Interpersonal Skills

Bilingual

Education

High School diploma

GED

Tools

Microsoft Office

EMR applications

Job description

Description:

The incumbent will be responsible for coordinating patient flow, ensuring timely processing, and maintaining knowledge of practices used within the department, physician practice, or hospital to address patient questions or concerns. The role requires knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The employee will practice the BHSF philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications:

• High School diploma, GED, certification, training, or relevant experience.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Detail-oriented, organized, a team player, compassionate, with excellent customer service and interpersonal skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, EMR applications) and accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage, including medical necessity and compliance guidelines.
• Bilingual in English and Spanish or Creole.

Minimum Required Experience: [Specify experience if available]

EOE, including disability/veterans