Patient Access Associate, Diagnostic Ctr - Doral, $1000 Bonus, FT, Shift Varies

Baptist Health; Doral (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization in South Florida is seeking a dedicated individual to coordinate patient flow and provide exceptional service. The role requires a high school diploma and strong interpersonal skills. Ideal candidates are detail-oriented and can thrive in a fast-paced environment. Join a mission-driven team that values compassion and quality care.

Benefits

Sign-On Bonus

Qualifications

• Ability to work in a high-volume, fast-paced environment.
• Bilingual in English and Spanish/Creole preferred.

Responsibilities

• Coordinate patient flow and ensure timely processing.
• Address patient questions regarding insurance and financial assistance.

Skills

Customer Service

Interpersonal Skills

Detail-oriented

Organized

Education

High School diploma

Tools

Microsoft Office

EMR systems

Job description

Sign-On Bonus: Up to $1,000

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. We are renowned for excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Supported by philanthropy and driven by our faith-based mission, Baptist Health has been named one of Fortune’s 100 Best Companies to Work For for 25 years. In the 2024-2025 U.S. News & World Report Best Hospital Rankings, we were the most awarded healthcare system in South Florida with 45 high-performing honors.

What sets us apart is our people. At Baptist Health, we foster personal connections beyond the workplace, forming meaningful relationships with patients and their families. Many staff members have shared patient experiences, fueling our commitment to compassion and quality. Our culture is rooted in purpose, and every team member contributes to making a positive impact—because when it comes to caring for people, we’re all in.

Job Description:

The incumbent will coordinate patient flow, ensure timely processing, and maintain knowledge of department/physician practice/hospital practices to address patient questions or concerns. Responsibilities include understanding insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall revenue cycle operations. The role emphasizes practicing BHSF’s philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, their families, employees, physicians, and community members.

Qualifications:

Degrees:

• High School diploma, GED, certification, training, or experience

Additional Qualifications:

• Complete and pass the Patient Access training course
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations
• Detail-oriented, organized, team player, compassionate, with excellent customer service and interpersonal skills
• Desired: Basic knowledge of medical and insurance terminology
• Experience with computer applications such as Microsoft Office, EMR systems, and accurate typing skills
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage, including medical necessity and compliance guidelines
• Bilingual in English and Spanish/Creole preferred

Minimum Required Experience:

EOE, including disability and veterans