Patient Access Associate, Diagnostic Ctr - Country Walk, PT, Shift Varies

Baptist Health South Florida; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Baptist Health South Florida is seeking a Patient Access Coordinator to manage patient flow in a fast-paced environment. This role involves understanding insurance requirements, providing service excellence, and leveraging technical skills to support healthcare delivery. Ideal candidates will possess strong communication abilities and experience in a healthcare setting.

Qualifications

• High School diploma or equivalent required.
• Detail-oriented with excellent customer service skills.
• Bilingual in English and Spanish/Creole is desired.

Responsibilities

• Coordinate patient flow and ensure timely processing.
• Maintain knowledge of insurance requirements and pricing.
• Provide professional and compassionate service to patients.

Skills

Customer service

Interpersonal communication

Attention to detail

Organizational skills

Compassion

Education

High School diploma or GED

Tools

Microsoft Office

EMR applications

Job description

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. Renowned for centers of excellence in cancer, cardiovascular care, orthopedics, sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida with 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves, and this shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact—because when it comes to caring for people, we’re all in.

Job Description:

The incumbent will be responsible for coordinating patient flow, ensuring timely processing, maintaining knowledge of practices used within the department/physician practice/hospital to address patient questions or concerns. The role requires knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The employee will practice the BHSF philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications:

• High School diploma, GED, certificate, training, or experience.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Detail-oriented, organized, team player, compassionate, with excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, EMR applications) and accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage, including medical necessity compliance guidelines.
• Bilingual in English and Spanish/Creole.

Minimum Required Experience:

Experience in a relevant healthcare setting or related field.

EOE, including disability/vets