Patient Access Associate 2, Tamiami Diagnostic Center, FT, $1000 Bonus, Shift Varies

Baptist Health; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Miami seeks a Patient Access Coordinator to ensure efficient patient flow and provide exceptional service. The role involves training, supporting departmental initiatives, and maintaining high standards of registration accuracy. Candidates should possess strong communication skills and a commitment to patient care.

Qualifications

• Minimum of 1 year Patient Access experience for internal staff.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Coordinate patient flow and ensure timely processing.
• Maintain knowledge of insurance requirements and financial assistance options.

Skills

Customer Service

Interpersonal Communication

Detail-Oriented

Team Player

Education

High School Diploma or GED

Associate’s Degree

Tools

Microsoft Office

EMR Applications

Job description

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves, and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact—because when it comes to caring for people, we’re all in.

Description:

The incumbent will be responsible for coordinating patient flow, ensuring timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. This includes maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The role involves supporting go-lives and departmental initiatives, including onboarding and training team members. Participation in departmental committees and champion opportunities is also expected. The position practices the Baptist Health philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications:

Degrees:

• High School, Certification, GED, Training, Experience

Additional Qualifications:

• For internal staff: A minimum of 1 year Patient Access experience and demonstrated ability to perform all functions within the Level 1 job description independently.
• Meet or exceed BHSF registration accuracy and productivity standards for at least the most recent 6 months.
• Exceed departmental KPIs.
• Maintain a positive attitude, be self-motivated, and encourage others.
• Be identified as a team player and cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff: Associate’s Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment, and perform basic mathematical calculations.
• Be detail-oriented, organized, a team player, compassionate, with excellent customer service and interpersonal communication skills.
• Desired: Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage, including medical necessity compliance.
• Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office, and EMR applications.
• Knowledge of medical terminology.
• Bilingual in English and Spanish/Creole preferred.

Minimum Required Experience:




EOE, including disability/veterans