Patient Access Associate 1, BOC Clinical Support, Per Diem, Shift Varies

Baptist Health; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health in Miami is seeking a Patient Access Specialist to coordinate patient flow, process admissions and questions across our hospital network. The role emphasizes accuracy, speed, and compassionate service in a high-volume setting.

The incumbent will stay current on insurance requirements, pricing and financial assistance options, while delivering friendly, professional support to patients, families and staff.

Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment.
• Detail oriented, organized, team player with strong customer service and communication skills.
• Knowledge of HIPAA, AHCA, EMTALA and Medicare rules.
• Bilingual English, Spanish or Creole preferred.

Responsibilities

• Coordinate patient flow and timely processing within the department/practice/hospital.
• Maintain knowledge of insurance requirements, pricing, and financial assistance options.
• Support Baptist Health South Florida Revenue Cycle operations with accuracy and service orientation.

Skills

Interpersonal communication

Customer service

Team player

Attention to detail

MS Office / EMR applications

Typing skills

Bilingual English/Spanish/Creole

Education

High School diploma / GED / Certification

Tools

Microsoft Office

EMR systems

Billing/Revenue Cycle software

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

Degrees

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.

• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets