PATIENT ACCESS ASSOC ETMG

Blount Memorial; Tennessee; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Access Associate to provide exceptional service in a healthcare setting. This entry-level position involves assisting patients with check-in/out procedures, managing phone calls, and addressing billing concerns. The ideal candidate will possess strong customer service and data entry skills, with the ability to maintain composure in stressful situations. Join a dedicated team that values accuracy and compassion in patient care, making a meaningful impact on the lives of others while working in a dynamic hospital environment.

Qualifications

• Good knowledge of computer systems and insurance carriers preferred.
• Previous medical office experience is a plus.

Responsibilities

• Ensure courteous service regarding patient check in/out procedures.
• Handle complaints and billing concerns with professionalism.

Skills

Customer Service Skills

Data Entry Skills

Math Skills

Telephone Etiquette

Education

High School Diploma or Equivalent

Tools

Computer Systems

Job description

Join to apply for the PATIENT ACCESS ASSOC ETMG role at Blount Memorial Hospital

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Join to apply for the PATIENT ACCESS ASSOC ETMG role at Blount Memorial Hospital

Knowledge: Good working knowledge of a computer system including the current window programs. Knowledge of insurance carriers preferred. Knowledge of English grammar, spelling and basic math required.

JOB SUMMARY

Patient Access Associate works with the patients to ensure and provide courteous service regarding patient check in/out procedures, answering phone calls, and assisting patients in the office. This position is exposed to difficult situations in handling complaints and billing concerns. Data entry must be accurate in the practice management system. Plays a key role in providing exceptional customer service.

JOB SPECIFICATIONS

Education and/or experience: High school diploma or equivalent. Previous medical office experience preferred. Previous insurance experience preferred.

Skills:

Good customer skills are required. Computers and data entry skills must be above average. Math skills required. Good telephone etiquette essential.

Abilities:

The ability to multi-task and keep a level temperament while dealing with stressful situations. Ability to handle money effectively with accurate data entry of payments. Must be able to problem solve.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Health Care Provider

Industries

Hospitals and Health Care