Patient Access Advocate, Part-time Evening

SmartRecruiters, Inc.; Evansville (IN); On-site; USD 19,000 - 28,000; Part time

Job summary

Intuitive Health is hiring a Part-time Evening Patient Access Advocate to greet patients, verify insurance, and collect payments at registration. You will enter data into the electronic health record, perform visit closures, and assist with clerical tasks.

A friendly, patient-focused attitude is essential. The role requires accurate demographics updates, insurance verification, and efficient handling of payments.

Qualifications

• Typing speed of at least 50 wpm.
• Flexibility to work evenings part-time.
• Technical capacity to use EHR and office software.
• Basic knowledge of Microsoft Office.
• High school diploma or GED.
• 6 months healthcare experience or 1 year customer service.

Responsibilities

• Greet patients with a smile, answer the phone, enter information into the electronic health record and clerical duties.
• Register patients, update demographics, verify insurance and collect payments.
• Provide excellent customer service during registration and help with wayfinding and directions.

Skills

Typing 50wpm

Flexibility

Technical capacity

Healthcare experience

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Patient Access Advocate, Part-time Evening

• Part-time
• Position Type: Non-Exempt

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

About Deaconess

Deaconess Health System, founded in 1892 by a group of Protestant ministers and laymen who felt called to care for the sick, is now the premiere provider of health care services to a population of more than 1.5 million across southwestern Indiana, western Kentucky and southeastern Illinois. The system consists of 20 wholly owned, joint ventured, sponsored or affiliated hospital locations situated throughout the Tri-State.

Trusted emergency and urgent care, all in one place, coming to Evansville Fall 2026!

We utilize self-scheduling to make it easy for you to work your shifts

Be a part of this incredible journey from the beginning!

• The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.
• The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
• The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
• Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.
• Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure front desk, waiting room area and children’s play are always clean and presentable.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Required Qualifications

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Technical Capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• High school diploma or general education degree (GED)
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.