Patient Access-Acute Representative II Float PRN

Intermountain Healthcare; Northglenn (CO); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health seeks a Patient Access Representative I - Float to travel between regional locations and support registration, scheduling, and patient services. Core duties include collecting demographic, financial, and insurance details, verifying eligibility, and handling co-pays.

The role emphasizes compliance with EMTALA and patient privacy, plus collaboration with clinical and administrative staff to maintain smooth patient flow and accurate records in the electronic health system.

Qualifications

• Excellent customer service and communication skills.
• Proficiency with computers and basic software tools.
• Experience with insurance verification and patient registration is a plus.
• Ability to handle cash transactions and payments accurately.

Responsibilities

• Greet patients and visitors in a courteous manner and verify demographic and insurance information.
• Register and schedule appointments, tests, and procedures as needed.
• Collect co-pays and balances due at the point of service and reconcile daily payments.
• Provide information on financial assistance, payment plans, and charity care when appropriate.
• Follow EMTALA and privacy regulations; protect patient confidentiality.

Job description

Job Description:A Patient Access Representative I - Float is responsible for traveling to regional locations as staffing dictates and providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.PRN position \" As needed\"Essential FunctionsGreet and assist patients and visitors in a courteous and professional manner.Obtain and verify patient demographic, financial, and insurance information.Register and schedule patients for appointments, tests, and procedures.Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.Provide patients with information on financial assistance, payment plans, and charity care.Explain and obtain signatures on consent forms, policies, and disclosures.Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.Provide patients with directions, maps, and parking information.Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.Document and update patient records in the electronic health system.Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.SkillsInterpersonal SkillsCustomer ServiceInsurance VerificationComputer LiteracyPayment ProcessingMedical BillingProblem SolvingQualificationsHigh School diploma or equivalent is preferred.Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.Experience with Epic preferred.Customer service experience, preferably in a healthcare setting, is required.Demonstrated ability to work in a fast-paced environment.Physical RequirementsOngoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require caregivers to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Location:Northglenn Healthcare PavilionWork City:NorthglennWork State:ColoradoScheduled Weekly Hours:0The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$20.35 - $30.97We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.